Public Safety Dispatcher II

Public Safety Dispatcher II

A Public Safety Dispatcher II is a position that is responsible for all law enforcement emergency and non-emergency safety and security communications for the University community.

Education and Experience: An Associate's degree from an accredited college or university and two (2) plus years as a Public Safety Dispatcher I within Syracuse University Emergency Communications Center (ECC); or an Associate's degree and three plus years of experience working in a communications center role, and/or an equivalent combination of education and experience. Ability to supervise subordinate employees. Must be proficient in data entry/keyboarding using various Microsoft Office and law enforcement applications. Must successfully pass a background investigation, including but not limited to an initial drug screening and psychological exam.

Skills and Knowledge: Good knowledge of the geography, patrol territories, roads, streets, buildings owned/operated by the university and special hazards within the University Campus. Must have strong communications skills and ability to communicate with a diverse community. Must be able to operate and perform under varying degrees of stress and pressure and be able to prioritize emergencies. Multi-task in a high-volume, community and student service centered environment. Must have the ability to be creative and innovative in problem-solving. Candidates may be required to sit for extended periods of time. Must be willing to work nights, weekends, and holidays and be flexible with schedule. Must be willing to work unplanned overtime, special events, planned overtime, and overtime related to emergency call back. Candidates must have the ability to effectively engage in communications that are often various and multiple, e.g.: hearing alarms, speaking clearly and hearing feedback on multi-channel radio system, speaking clearly and understanding various dialects on the telephone, viewing live-streaming video with adept concentration skills, navigating various software technologies including those associated with law-enforcement applications and Internet-based websites, and excellent data entry skills.

Responsibilities: Manage and supervise day-to-day operations of the 24/7 communications center. Supervise, provide feedback and serve as a mentor to communications center staff, including all fulltime and part-time civilian staff. Communicate via radio and telephone with patrol units, with various University service and auxiliary departments and with the Onondaga County 911 Center. Practices proper radio dispatching techniques using appropriate terminology in a calm and professional manner. Monitor, acknowledge and dispatch various alarms and access control systems events, and is responsible for monitoring a vast campus wide closed circuit television (CCTV) video security system. Provide professional and composed verbal communications with outside police agencies and the general public; maintaining sound customer service practices and meeting the needs of community members under sometimes stressful conditions is essential. Operate an extensive array of law enforcement and emergency related communications equipment as well as the latest computer software related technologies, including alert systems, intrusion and duress alarms. Manage all records pertaining to daily tour of duty. Prioritize all radio and telephone communications. Answer multiple telephone lines, receiving emergency and non-emergency calls for law enforcement, safety and security services, and dispatch patrol and other units to respond. Make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policies and procedures. Monitor video security system CCTV as assigned and report and/or dispatch any anomalies. Assists investigators in searching for stored video related to incident and case investigations. Service all walk-in customers. Perform administrative duties such as data entry and retrieval, information filing, record-keeping, supply and equipment inventory and repair requests. Runs NYS PIN/NCIC inquiries as requested. Monitor key control. Comply with all Federal, State and Local regulations relative to communications and protected data and information. Report technical problems clearly and expeditiously to appropriate department/division. May perform or safety, security or community service related duties as assigned. Maintains understanding of and familiarity with Department of Public Safety policies and procedures. Ensures compliance with Department of Public Safety policies and procedures and Syracuse University rules and regulations by all personnel under his/her supervision. Make notifications to appropriate personnel of significant or specific types of situations as required by Department of Public Safety policies and procedures. Other duties as assigned.

Physical Requirements: Candidates must have the ability to effectively engage in communications that are often various and multiple, e.g.: hearing alarms, speaking clearly and hearing feedback on multi-channel radio system, speaking clearly and understanding various dialects on the telephone, viewing live-streaming video with adept concentration skills, navigating various software technologies including those associated with law-enforcement applications and Internet-based websites, and excellent data entry skills.

Application Instructions: In addition to completing an online application, please attach a resume and cover letter.