Client Services Manager

TradePeg is a start-up tech company based in London providing solutions for wholesalers, manufacturers, distributors, importers, e-commerce & retail. We are a small team working within a friendly and relaxed office environment. TradePeg is a popular inventory, order and warehouse management software used by B2B and B2C businesses alike in the UK & US. We provide a comprehensive solution aimed at streamlining our customer’s processes and operations from purchasing through to delivery in a user-friendly tech environment. We are looking to recruit a Client Services Manager to join our growing team in our London offices. You will manage our day to day support function and ensure our clients experience a high level of service within TradePeg. You will also promote a culture of customer excellence throughout the company. Role Requirement Responsible for management of the services team Owning the client support & onboarding functions within the company Setting best practices and culture for customer excellence Create, develop and improve internal and external processes and procedures Contributing to assisting clients with their day to day needs Ensure our clients needs are met Skills You must be an enterprising individual ready to take ownership and put your stamp on the team/function Must be engaging and possess excellent customer service skills Excellent interpersonal skills Must be somewhat tech minded and able Detail orientated, analytical and a problem solverPositive and can-do attitude Excellent written communication Confidence to assertively handle differing situations Client Services Manager We Are Looking For 3+ years work experience Experience working in customer facing surroundings, ideally within a SaaS company Degree in tech or otherwise is NOT required Benefits Competitive salary Career progression as the company scales Generous holiday package Warm office environment within a close-knit team #J-18808-Ljbffr