IT Manager II

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:
The IT Manager II is accountable for delivery of medium-to-high complexity projects. This
position plans, initiates and manages medium-to-high complexity store technology projects
involving medium to large sized cross-functional teams. Under general direction, the IT Manager
II - Store Systems is responsible for managing medium to large scale store systems initiatives.
This role provides leadership for store hardware lifecycle management, device certification, and
deployment governance, ensuring technology solutions are compliant, scalable, supported, and
aligned with business objectives. While executing store systems initiatives IT Manager II
establishes and maintains project governance, workplan, resource plan and budget. The role
monitors progress to ensure deadlines, standards, and cost targets are met while maintaining
project documentation and traceability.

The base salary range for this role is $134,300 - $229,400. The base salary range is
dependent on factors including, but not limited to, experience, skills, qualifications, relevant
education, certifications, seniority, and location. The range listed is just one component of
the total compensation package for employees. Other rewards vary by position and
location.

ESSENTIAL FUNCTIONS:

• Define, own, and manage the store hardware lifecycle roadmap, including operating
system strategy and standards, in partnership with the architecture team.

• Track and manage hardware End-of-Sale (EOS), End-of-Engineering Support (EOES),
and End-of-Support (EOS) milestones, and develop multi-year replacement strategies to
remediate legacy devices and mitigate risk.

• Lead annual store device certification, validation, and lab testing activities to ensure
compliance and readiness.

• Govern hardware deployments across store locations, including approval of deployment
models, rollout schedules, and execution plans

• Lead large-scale hardware refresh and rollout programs, leveraging multiple delivery
and deployment methodologies.

• Coordinate end-to-end hardware procurement activities, including bill of materials,
vendor coordination, shipment tracking, and delivery.

• Act as the primary owner for vendor management, including contract/SOW reviews,
negotiations, and performance management in collaboration with Legal and IT
Contracts

• Produce and manage detailed project and workstream plans, ensuring activities are
clearly defined, sequenced, resourced, and delivered on schedule.

• Plan and lead project analysis and stakeholder consultations to define scope, objectives,
and deliverables.

• Identify, assess, and manage project risks, issues, dependencies, and constraints,
escalating as appropriate.

• Prepare and present executive-level status reports highlighting progress, risks, and key
decisions

• Partner with business stakeholders, store operations, internal teams, and third-party
resources to align expectations and ensure successful delivery.

• Provide leadership, guidance, and oversight to internal teams and external deployment
partners.

• Capture and document lessons learned to improve future programs and initiatives.

• Review existing operations and drive continuous improvement through process
optimization and innovative solutions.

• Maintain professional accreditations and remain current on project management tools,
methodologies, and industry best practices through ongoing development.

COMPETENCIES:
People

• Building Effective Teams

• Developing Talent

• Collaboration
Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict
Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility
With particular emphasis on the following specific position-related competencies:

• Plans, Aligns and Prioritizes

• Customer Focus

• Tech Savvy

• Ensures Accountability and Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor's degree with a concentration in Business, Information Systems or Computer
Science or related equivalent experience

• Minimum 8-10 years of experience leading project planning and executions in a medium
to large company

• Excellent verbal, written and presentation communication skills; effective listener

• Strong knowledge of POS systems, retail hardware/software, and retail store technologies.

• Resourcefulness - identifies different ways to accomplish work when resources are limited

• Demonstrated ability to collaborate and build strong relationships with individuals at
different organizational levels

• Vendor contract negotiation and management

• Influence and Negotiation: able to obtain consensus between two or more internal or
external parties with different interests

• Proven organization skills: ability to prioritize effectively and manage multiple tasks in an
environment with competing demands

• Strong MS Office skills - Microsoft Project, Microsoft Teams, Microsoft SharePoint,
Microsoft One Drive and Visio. Adept at learning technologies, tools and processes.

• Knowledge of PMO tools such as OnePlan, Primavera, Planview

• Experience working with Microsoft, Android, and Unix platforms, as well as databases
such as Oracle and Microsoft SQL Server, and programming/scripting languages
including Python and PowerShell.

• Experience with Waterfall, Agile and Hybrid project delivery methodologies
Preferred Qualifications:

• Project Management Certification such as PMP, PBA, CSM

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person
meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction,
meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this
role can perform duties effectively using a combination of in-office and remote work.
Ability to travel up to 5% of the time #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:
IT Lead

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position.
It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or
promotion according to their skills, abilities and experience. We believe that it is an essential part
of the Company's overall commitment to attract, hire and develop a strong, talented and diverse
workforce. Ross is committed to complying with all applicable laws prohibiting discrimination
based on race, color, religious creed, age, national origin, ancestry, physical, mental or
developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical
conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital
or registered domestic partnership status, medical condition (including cancer or genetic
characteristics), genetic information, gender, gender identity, gender expression, sexual
orientation, as well as any other category protected by federal, state or local laws.