Resident Services Coordinator

Resident Services Coordinator

Friends Homes is seeking a Resident Services Coordinator. Working closely with the Independent Living Nurse, Director of Clinical Services, Household Coordinator, and Health Care Social Worker, the Resident Services Coordinator helps ensure residents are placed in the appropriate level of care according to their needs and facility policies when changes in condition are identified. The Resident Services Coordinator provides guidance and assistance to Independent Living residents, their families, resident representatives and/or Power of Attorney. The Coordinator refers residents to social, health, and community agencies as needed and documents all interactions appropriately in individual resident records. This role acts as a liaison between Independent living residents and the facility, ensuring residents understand and comply with facility policies and procedures.

Qualifications

• Bachelor of Science in Social Work or related field, required.
• Licensed Clinical Social Worker (LCSW) preferred.

Knowledge, Skills, and Abilities

• Experience working with older adults.
• Excellent communication skills.
• Proficient with Microsoft 365 applications (Excel, OneDrive, Outlook, Word).
• Technical aptitude and ability to learn Resident Portal System and EMR system.
• Training and experience in counseling skills preferred.
• Comfortable giving presentations to large groups.

Essential Functions

• Identify emotional, physical, spiritual, and social needs of independent living residents and provide direction and resources to residents, families, resident representative/power of attorney to ensure access to needed services.
• Ensure a welcoming and smooth transition for new residents moving into the community. Initiate and direct the orientation program for new independent residents monthly or more frequently as needed.
• Communicate with residents, families, resident representative/power of attorney to identify and document changes in resident condition that may require a different level of care placement, in accordance with agreements and facility policies.
• Access and review IL resident information in the EMR (electronic medical record) system; coordinate emotional, financial, physical, spiritual, and social service needs, including assistance obtaining specialized equipment.
• Document all interactions with residents, families, resident representative/power of attorney in the appropriate resident record.
• Collaborate with the Spiritual Wellness Coordinator to provide support services such as caregiver support, coping with limitations, death and dying, and other support groups.
• Participate and engage in community meetings as needed; attend weekly meetings to discuss resident transitions and upcoming moves.
• Notify and participate in Interdisciplinary Team care plans for residents and families during transitions to or from independent living accommodations.
• Participate in the admission process from inquiry through assessment to occupancy in Independent Living accommodations.
• Investigate concerns raised by Independent Living residents and immediately notify the Associate Executive Director and/or appropriate staff.
• Always observe Resident Rights policies and report any violations immediately to Administration.
• Assist in compiling and updating the Independent Residents' Handbook in collaboration with other departments.
• Add new residents into Icon directory and announcements upon move-in.
• Work closely with families to clear apartments when residents permanently leave IL units; verify move-outs using checklists and keep Sales and Marketing informed of apartment status regularly.
• Collaborate professionally and cooperatively with other departments to ensure the best care and quality of life for all residents.
• Present at monthly Town Hall meetings as needed and lead quarterly presentations on "Discover Healthcare."