Project Manager II

Project Manager II

Copay is seeking a highly skilled Project Manager II within our Implementations division to handle enterprise-level projects within our Corporate Payments line of business. This role will be responsible for managing complex, high-value deals, that require a customized approach to onboarding, more frequent engagement with senior stakeholders (EVP, SVP, VP), and close risk mitigation oversight. The Project Manager II will play a critical role in ensuring client satisfaction and seamless implementation. This position is located in Brentwood, TN and will require travel to client sites for strategic meetings and project oversight. This role reports to the Manager - Full AP Implementations.

As a Project Manager II, you will operate in a onsite work environment in Brentwood, TN. Copay supports success by providing:

• Assigned workspace in Brentwood, TN office.
• Company-issued equipment
• Formal, hands-on training

The responsibilities of the role will include:

• Managing the implementation of complex projects for high-value clients, with a focus on customized solutions. Maintaining close communication with all stakeholders, ensuring that requirements, timelines, and project deliverables are consistently met.
• Serving as the primary point of contact for senior-level stakeholders (EVP, SVP, VP), facilitating discussions around risk management, project adjustments, and strategic goals.
• Traveling to client sites as needed for strategic planning, onboarding support, and risk mitigation. Working closely with client executives to align project outcomes with their business needs.
• Actively identifying, assessing, and managing project risks. Developing mitigation plans and working collaboratively to resolve issues promptly.
• Gathering insights from enterprise projects to provide feedback on process improvement, ensuring the highest standards for efficiency and customer satisfaction.
• Maintaining accurate records and documentation of project milestones, decisions, and communications. Providing status reports to senior leadership and key stakeholders.

Qualifications & Skills:

• Bachelor's degree in business or a related field; equivalent experience will be considered.
• 2+ years of project management experience, preferably with high-value or complex projects in a customer service or financial services environment.
• Familiarity with payment solutions, accounting practices, and the financial services industry.
• Proven ability to communicate effectively across executive and operational levels. Exceptional written and verbal communication skills are essential.
• High-level skills in Microsoft Office; Salesforce CRM experience preferred. Knowledge of project management tools, such as Wrike, is advantageous.
• Strong critical thinking, with the ability to assess situations, develop solutions, and make strategic decisions to benefit the project and client.
• Exceptional customer service skills with a strong understanding of solution-based implementation.
• Ability and willingness to travel as needed for client meetings and project oversight.

Benefits & Perks:

• Medical, Dental & Vision benefits are available the 1st month after the hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.