Senior IT Project Manager

*We are open to supporting 100% remote work anywhere within the U.S .*

ICFsDigital Modernization Divisionis a rapidly growing entrepreneurial technology department seeking a Senior ServiceNow Project Manager to support upcoming needs with our federal customers.

OurDigital Modernization Divisionis an information technology and management consulting department that offers integrated strategic solutions to its public and private-sector clients. ICF has the expertise agility and commitment to design build and operate high-performance IT engines to support all aspects of our clients business.

The Team

The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury IT mission. The ADSS program provides the contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.

Job Location

Remote within the U.S.
If you accept this position you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Job Responsibilities

AsSenior Project Manager/Configuration Manager you would help coordinate teams of architects analysts developers and designers to support multiple engagements via Change and Release this role you will serve as a key partner to the customer POCs development project managers and O&M project managers along with various contributing members of the development organization advising and engaging the client on key operational and strategic priorities tracking and supporting completion of high-quality deliverables and assisting with team management addition successful applicants will demonstrate an ability and desire to continually learn new technologies in a changing environment; analytical and problem-solving way of thought; business-oriented mindset; and overall resilient flexible and enthusiastic personality. The right candidate is a team player who can embrace ambiguity to translate client needs using an agile delivery framework to deliver technical solutions that achieve mission value and measurable outcomes.

At ICF we implement smart solutions to drive digital transformation at scale and speed relentless in making sure it pays off for our clients and committed to helping them achieve mission outcomes. Join our community of mission-driven delivery leaders project managers data experts strategists and technologists to build agile solutions that meet our clients changing needs.

What youll be doing:

• Lead project management and delivery for (1) implementation and (5) Operations & Maintenance projects coordinating concurrent activities across planning requirements configuration development testing release and ongoing operational support.

• Direct project planning and execution activities maintaining alignment on scope priorities schedules milestones dependencies risks issues deliverables action items and stakeholder expectations.

• Serve as a key point of contact between end users government stakeholders Product Owners and project and technical teams ensuring that user needs project priorities delivery considerations and outcomes are clearly communicated and addressed.

• Lead all end-user meetings including requirements discussions solution demonstrations planning sessions testing activities feedback reviews issue resolution and operational touchpoints.

• Independently elicit clarify analyze document and validate business and end-user requirements translating identified needs into actionable functional requirements technical requirements user stories acceptance criteria and solution recommendations.

• Facilitate collaboration and decision-making among business stakeholders end users developers testers architects and other project participants to establish priorities evaluate solution approaches resolve questions and drive work forward.

• Perform hands-on configuration and development activities when needed applying platform and project knowledge to translate requirements into effective solutions and advance implementation and O&M objectives.

• Plan lead and execute functional regression and user acceptance testing activities; validate functionality against requirements document and troubleshoot defects coordinate resolution and confirm that completed solutions address user and business needs.

• Identify analyze and troubleshoot functional and technical issues coordinating across the appropriate resources to determine root causes evaluate impacts implement resolutions and validate outcomes.

• Lead Business Analysis activities throughout the delivery lifecycle including business-process analysis requirements management backlog refinement documentation solution evaluation and traceability from identified need through implementation and validation.

• Design build and maintain platform dashboards reports metrics and analytics that provide operational visibility respond to stakeholder information needs and inform project and business discussions.

• Coordinate project activities deliverables decisions and follow-up across cross-functional teams proactively identifying dependencies downstream impacts delivery concerns and unresolved actions requiring attention.

• Lead Agile and Scrum ceremonies and promote clear accountability collaboration and delivery focus across distributed business and technical teams.

• Provide senior-level project leadership while remaining directly engaged in configuration business analysis development testing troubleshooting reporting and end-user solution delivery.

Required Skills:

• Bachelors degree in technology related field or business.
• US Citizenship is required (required by the federal government for this position).
• Must be able to obtain Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract.
• 10 years of management experience.

• 6 years of experience with release and configuration management of IT projects.

• 5 years of experience supporting federal clients on IT / software projects preferably utilizing Agile/SAFe methodology.

• 3 years of experience in leading multiple teams
• ServiceNow Certified System Administrator (CSA) certification.

• Certified Scrum Master (CSM) certification or equivalent Agile project delivery certification.

Preferred Skills:

• Expertise with Agile Scrum methodology and SAFe.
• Experience supporting Federal government IT programs and delivery organizations
• Experience with low-code no-code platforms such as Salesforce Appian and ServiceNow.
• Ability to communicate technical concepts and solution approaches to non-technical stakeholders.

• Experience supporting Federal government IT programs and delivery organizations.

• 3 years experience managing distributed teams in support of geographically dispersed customers.

• The ability to proactively communicate with federal clients and stakeholders in a fast-paced environment with a shifting landscape.

• The ability to work closely with and explain technical concept/solutions to on-technical client stakeholders.

• Experience with program standards leadership and coordination.

• Experience with project management tools (e.g. Jira Confluence Microsoft Project SharePoint).
• Experience leading Agile/Scrum ceremonies and facilitating collaboration across business and technical teams.

• Experience developing and maintaining operational reporting performance dashboards analytics and business intelligence solutions.

• Experience translating business requirements into technical solutions within low-code/no-code platforms such as ServiceNow.

• Experience supporting software implementation application modernization and Operations & Maintenance (O&M) initiatives.

• Experience working directly with end users and stakeholders to gather requirements demonstrate solutions collect feedback and validate functionality.

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Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration . Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact for assistance.

Working at ICF

ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.

We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals with sincerely held religious beliefs in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent to provide needed reasonable accommodations.

Read more about workplacediscriminationrigh t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.

However we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed candidates are instructed to contact us in advance at . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is :

$119323.00 - $202850.00

Nationwide Remote Office (US99)

Required Experience:

Senior IC