Field Support Engineer

Field Support Engineer

Immediate need for a talented Field Support Engineer. This is a 06+ Months Contract opportunity with long-term potential and is located in Groton, CT (Onsite).

Job ID:26-33451 Pay Range: $30 - $32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Perform technical assessments of existing Windows 10 workstations to determine upgrade or replacement requirements.
• Capture and maintain workstation information, including asset details and installed applications.
• Assess hardware and software readiness for Windows 11, identifying potential compatibility issues.
• Support the replacement of legacy workstations with enterprise-standard Windows 11 computers.
• Build, configure, and prepare Windows 11 workstations according to approved standards.
• Install and configure software using approved installation packages and vendor documentation.
• Verify connectivity between Windows 11 workstations and attached instruments, peripherals, and network resources.
• Troubleshoot technical issues related to Windows, drivers, services, and network connectivity.
• Coordinate with vendors regarding compatibility and installation requirements.
• Support pre-upgrade backup activities and ensure recovery provisions are in place.
• Execute workstation upgrade activities following approved procedures and project schedules.
• Document assessment results and implementation activities in designated tracking systems.
• Participate in project meetings and deployment planning activities.

Key Requirements and Technology Experience:

• 3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience.
• Strong troubleshooting experience with Windows 10 and Windows 11.
• Proficiency in Active Directory and domain-joined workstation concepts.
• Understanding of network troubleshooting fundamentals, including TCP/IP, DNS, and DHCP.
• Ability to interpret technical documentation and execute defined procedures.
• Strong documentation and technical communication skills.
• Ability to work onsite and support scheduled deployment activities as required.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.