Customer Service Representative
Health Care Service Corporation
Customer Service Representative
Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions. Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience. Document all interactions in clear and concise online logs for accurate record-keeping. Transfer callers to appropriate Call Center units when necessary. Meet and exceed individual performance standards, including strict attendance and productivity metrics. Assist with problem resolution and escalate complex issues as needed. Perform additional duties as assigned by management.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - as applicable.
Vacancy posted 1 day ago
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