Driver/Customer Service Representative

Description: Faithful Companion Pet Cremation Services is searching for a full-time, evenings and weekends Driver/CSR at a rate of $20 per hour with a $2/hr shift differential applied to certain evening/weekend work hours. We are a family-owned company providing high-level, compassionate care for pets and their families. The Driver/CSR position is responsible for using a company vehicle to take deceased pets into our care and returning the cremated remains upon completion of cremation services. This is an excellent entry-level position for anyone with an interest in Funeral Service. We provide hands-on training in cremation operations with no prior degree or certifications necessary. As a top pet cremation provider across the nation, we also offer many opportunities for growth within the company. We are a customer service-focused company that understands that pets are truly family members. We are looking for people who are equally service-minded, and who comprehend the honor and privilege it is to serve pets and their families through such a difficult time. Our service model is evident in everything we do, including how we serve our Faithful Companion team members. We pride ourselves on maintaining an employee-centric company culture that values open communication, a healthy work-life balance, rewarding work, and a family atmosphere. The Driver/CSR position is offered a full benefits package, available after 30 days of employment, which includes the following: - 401K with up to 4% match on contributions - Medical including FSA/HSA for medical and dependent care - Dental - Vision - Company paid life insurance - Voluntary pet insurance - Short-term and long-term disability insurance - Critical Illness and Accident insurance - Sick time accrual - Vacation time after 6 months of employment POSITION RESPONSIBILITIES: - Driving company vehicles (minivans) in a safe and courteous manner. - Transportation of pets to and from family homes or veterinary clinics. - Maintaining a professional appearance (uniforms provided). - Accurately completing all required paperwork and electronic forms. - Operating cremation equipment (training provided). - Obtaining paw prints and other memorial items as requested. - Using various tools and equipment to customize and package cremains for delivery. - Keeping clean workspaces and vehicles. - Providing high-level customer service both in person and over the phone. - Handle and transport pets with utmost respect and dignity at all times. Requirements: - Comfortable speaking to people with compassion and professionalism. - Possess a valid driver’s license and successfully pass a motor vehicle record check. - Successfully pass a background check. - Adhere to our strong code of ethics. - Successfully pass a 4-panel drug screen (Cocaine, Amphetamines, Opiates, PCP). - Ability to lift 75lbs unaided. - Possess a cell phone with the ability to call, text, and use a GPS application. - Detail-oriented mindset with a commitment to delivering error-free services. - Flexibility with scheduling. Evenings and weekends are required. Shifts will vary. Compensation details: 20-20 Hourly Wage PI0bdc92d397d5-25448-40648308aa415a4b-8b21-40fc-a65c-70d2b25ca29a