911 Dispatcher

911 Dispatcher

Serves as a professional 911 Dispatcher for Summit County. Works directly with the public, law enforcement, fire and EMS departments, and numerous other public safety agencies by providing a communications link for both emergent and non-emergent responses to incidents.

• Answers incoming radio, telephone, and computer-generated calls of both an emergent and non-emergent nature; ascertains the nature of each situation and appropriately dispatches all necessary personnel and equipment according to jurisdiction and specific standard operating procedures.
• Maintains incident and status histories accurately in the Computer Aided Dispatch (CAD) system and other records, documenting agency response and location of personnel and equipment.
• Operates a terminal requesting and reacting to interagency data on a crime information network. Obtains criminal histories, driver histories, enters and maintains warrants, etc., and maintains strict confidentiality of all information relating to it.
• Maintains a current knowledge and understanding of all departmental policies and procedures, ensuring consistency in responding to situations.
• Demonstrates proficiency with all required equipment. Performs basic troubleshooting and minor care and maintenance of communication, office, and radio equipment.
• Performs Emergency Medical Dispatch (EMD) functions; i.e., relays information to callers to provide immediate medical assistance to a patient or victim.
• Demonstrates ability to function independently, problem solve, and identify appropriate resources to address day-to-day operational situations.
• Participates in ongoing projects within the dispatch center.
• Performs related duties as assigned.

Typical Qualifications

• Able to pass a typing test (30 words per minute).
• Able to pass dispatch multi-tasking and critical skills tests.
• Able to pass a criminal background investigation.
• High school graduate or equivalent.
• Able to work 40 hours per week of varied shifts for full-time positions, up to 32 hours per week for part-time positions. Per diem positions are required to work a minimum of 10 hours per month and are not to exceed 20 hours per week.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Request for reasonable accommodation(s) must be made to the Summit County Government Human Resources Department.

This is a position that requires high attention to detail. Candidates must possess the ability to thrive, manage success, and manage multiple projects simultaneously. Please illustrate these traits by completing: 1) the job application (do not leave any fields blank or state'refer to resume') 2) a resume 3) a cover letter that details how your qualifications meet each of the minimum requirements (and, if applicable, the desired qualifications. For questions regarding the position, please call Dispatch at View phone number on click.appcast.io and ask to speak with a Supervisor.

All positions are subject to a pre-employment criminal background check, and requires proof of citizenship or authorization for employment in the U.S.

Equal Opportunity Employer

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. To learn more details, visit our benefits page HERE