IT COORDINATOR

IT COORDINATOR

We Realize Potential in YourStory We are a multi‑platform production company, social media agency, and digital media network on a quest to find an IT Coordinator to join our IT team. This role involves delivering world‑class tech support in a high‑octane media business, troubleshooting both in person and virtually, and owning the end‑to‑end tech experience.

PERKS OF THE JOB

Stay healthy with a monthly health & wellness stipend and free access to counseling sessions Enjoy regular Happy Hours, treats and events with your team Plan ahead with a 401K retirement fund Support your family with medical, dental & vision insurance Invest in your growth both personally & professionally with our Learning & Development Program Take flex time off for vacations, family time, or mental health days Enjoy long summer weekends by working half days on Friday

HOW YOU WILL SPEND YOUR TIME

Take ownership of support requests, ensuring they are logged and updated in appropriate systems Configure and build end‑user devices in a timely fashion for deployment at scale (MacBooks, PCs, etc.) Carry out day‑to‑day maintenance, administration, and support on end‑user accounts, devices, and experience Assist with Media Ingest, Asset Optimization, and Server Management Own the end‑user experience from onboarding to offboarding Provide organization‑wide white‑glove support Inventory management – keep hardware and software inventory up to date Contribute to our growing IT knowledge base by updating department and end‑user documentation Collaborate with the UK Tech Ops team on system updates, cybersecurity best practices, and organization‑wide IT projects

WHAT YOU NEED TO SUCCEED

ITIL Foundations Strong troubleshooting skills and experience providing end‑user support in a hybrid environment Recent experience in an IT support role (preferably media or tech) Familiarity with network fundamentals (VLANs, subnetting, TCP/IP) Familiarity with post‑production tools: DaVinci Resolve, Affinity Studio, Adobe Creative Cloud Familiarity with ticketing and project management services: FreshService and Asana Experience with macOS, Windows, iOS, and Google Workspace Experience with Google Meet and Neat conference‑room equipment Familiarity with MDM platforms: Iru (formerly Kandji) and Manage Engine Focused and committed to excellent customer service, managing support requests to resolution Ability to translate complex technical concepts into clear instructions for non‑technical users Effective communication across various settings and styles Enjoys fast‑paced environments, rises to change, learns quickly Build rapport quickly with users at all levels, actively listen, show empathy, diffuse tension Uses time effectively and makes informed judgments on prioritization Works independently and as part of a team Resourceful – handles ambiguity, uses available tools to overcome obstacles Candidates must have unrestricted work authorization to work in the United States.

USE OF AI IN APPLICATIONS

Please keep it human; we want to get to know you – your thinking, and your originality. Whilst generative AI tools can be helpful for text refinement, we require your application to jobs at Little Dot Studios to be in your own voice and words. AI cannot be used to generate your responses, and any applications appearing to be entirely AI‑generated will not be progressed.

LITTLE DOT, BIG IMPACT

We’re probably the biggest studio you didn’t know was fueling your favorite content. We’ve been a leading name in the digital content space since 2013. We work with top TV and movie studios, distributors, rights holders, sports federations and brands.

WE ARE COMMITTED

Little Dot Studios is committed to a policy of Equal Employment Opportunity and does not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, pregnancy, age over 40, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, registered domestic partner status or any other basis prohibited by applicable law. Applicants with disabilities may be entitled to reasonable accommodation. Please inform LDS if you need assistance to complete any forms or otherwise participate in the application process. LDS will consider for employment qualified applicants with a criminal history consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance. Not accepting submissions from search firms or recruiters. Learn more about us, our values and our commitments. Please visit our website for more information. #J-18808-Ljbffr Little Dot Studios Americas