Shift Supervisor

Job description:

About Us

Founded in Mount Pleasant, South Carolina, in 2018, Vicious Biscuit quickly earned cult status, with lines out the door and loyal fans hungry for more. Fueled by demand - and a serious biscuit addiction - we are found across South Carolina, North Carolina, Florida, Ohio, Louisiana, and Mississippi, with more states set to open in the coming year.

Inside each of our stores, you'll find a vibrant, family-friendly space with a kick of Southern hospitality. Whether you're a local legend or first-time visitor, you're always welcome at our table. As a member of our Team, you'll find that we value hospitality, servant leadership, growth, and accountability above all.

• We are a community where families and friends gather. We find meaning in serving others with warmth, kindness, generosity, and genuine care. We stay vigilant for opportunities to show bold, authentic hospitality to our guests and to one another.
• We believe that true leadership is about serving others selflessly, putting their needs and growth ahead of our own. We care deeply about the people we serve and those we serve alongside.
• We embrace the belief that progress is essential in our personal and professional lives. We develop leaders with growth mindsets. We have an unwavering commitment to continuous improvement, striving to be better today than yesterday.
• We are attentive, perceptive, and agile. We hold results and relationships in equal value and strive to steward all resources with care and discipline. We empower leaders who take ownership of their restaurant and their decisions and strive to reach our potential in all areas.

If these values resonate and align with your approach to life and work, you may be a great fit for Vicious Biscuit.

Shift Supervisor

Join the Vicious Biscuit brunch revolution as a Shift Supervisor, where you'll lead shifts, drive execution, and hold the team accountable to our standards. You'll run the floor, support every position in the house, and ensure strong hospitality, product quality, and team performance on every shift you lead. This role is the bridge between training and leadership - you'll coach team members in real time, hold the team accountable to Vicious standards, and make real-time operational decisions that keep the shift running smoothly. Enjoy a full-time, 40-hour work week and the chance to grow with us as we continue to expand.

Key Responsibilities:

• Lead and run shifts with full floor ownership, assigning positions and delegating tasks to ensure completion.
• Coach and develop team members in the moment, reinforcing standards and systems across FOH and BOH.
• Support the guest experience and resolve issues quickly, modeling Southern Hospitality and guest recovery.
• Monitor speed, quality, and cleanliness throughout the shift.
• Execute opening and closing responsibilities and maintain the safety and security of the building.
• Run all positions across the restaurant with full knowledge of restaurant flow.
• Support the training and development of team members, trainers, and Certified Trainers.

Requirements

• 2+ years of leadership or managerial experience.
• Experience handling guest complaints.
• Experience coaching hourly team members in the moment.
• Experience giving direction during a busy shift.
• Experience supporting trainers and new hires.
• Has, or is able to obtain, a valid driver's license.
• Holds a Managerial ServSafe certification.
• Eligible to work in the United States.
• Available for early morning shifts.
• Available to work weekends.
• Experience working front-of-house, back-of-house, expo, opening/closing, or multiple positions during a shift is a plus.
• Experience in fast-casual, brunch, breakfast service, or high-volume guest traffic is a plus.

Benefits

What We Offer:

• Comprehensive benefits package including health, dental, vision insurance, and paid time off.
• Opportunities for growth as we continue to expand.
• A fun, supportive work environment in an innovative, fast-growing company.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance