Technical Program Manager (III)

Job Description

Our client is hiring for Technical Program Manager (III) in New York NY.

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Pay Rate: $120/hr to $130/hr on W2

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Duration: 5 months contract

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Time zone Alignment: Highly preferred to be US-based (EST for overlap with IST) (or fully aligned with US working hours) to match the time zone of the majority of feature teams.

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Deliverables

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Active Support Triage & Routing

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• SLA-Driven Responses: Provide rapid, first-touch responses/routing to experts to support requests in the OR rebase support channel during US office hours.
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• Triage and Escalation: Categorize, filter, and accurately route incoming support questions to the correct Engineering or TPM partner learning through the history of questions in the channel
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• Request Volume: Anticipate and manage an estimated 4–5 support requests per day.
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Lifecycle Bug Tracking & Follow-up

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• Inactive Bug Remediation: Audit and follow up on the lifecycle of 100–120 total tracking bugs per rebase. Perform targeted pings on approximately 50-70 inactive bugs to confirm ownership, reassignments, and estimated rebase dates.
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• High-QPS Capacity Auditing: Identify and track 10–15 high-QPS features requiring capacity requests, ensuring team responses and submissions are completed within a strict 1–2 day turnaround.
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Skills Needed

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• Triage & Technical Routing Capability: A foundational understanding of technical rebase, capacity, and release concepts to accurately route questions to appropriate engineering partners without unnecessary back-and-forth.
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• Tooling Proficiency: Comfort working within bug tracking ecosystems (Buganizer) to quickly audit, comment, assign, and update tracking structures.
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Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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Equal Employment Opportunity

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Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

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Fair Chance Employment

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Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

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Accommodations

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We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

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Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.