Program Support Assistant (OA)

Summary The program support assistant leads with data collection, analysis of trends and implementation of best practices associated with Timekeeping, Automated Data Applications Coordinator (ADPAC), PIV Sponsoring, Key Liaison, Records Liaison Officer, Talent Management System (TMS) Administrator, and Office Supply Coordinator while providing cross coverage support to various service lines of Patient Care Services. Responsibilities Serves as office supply coordinator and maintains par level inventory of office supplies and alerts assigned areas of ordering timeframes to ensure adequate ordering lead time. Reviews order requests for duplicates and identifies areas of excess ordering. Performs research for applicable law, FSC (Financial Service Center) guidance, and PL (Public Law) references to appropriately post employee payroll via govTA (VATAS). Ensures all time is posted to employee timecards in accordance with BPVAHCS timelines and procedures. Provides guidance and education to staff members and members of management on applying for special leave programs administered by the Leave and Benefits teams of Human Resources like Donated Leave and Family Medical Leave Act. Serves as a Records Liaison Officer for assigned service lines. Serves as a PIV Sponsor for assigned services which includes issuance, renewal, or replacement of PIV for staff members. Serves as a Talent Management Systems (TMS) Administrator by tracking training of staff under Patient Care Services by pulling reports, assigning training, updating training and removing as directed by the Chief Nurse or delegate. Participates in the collection, compilation, and tracking of data and statistical information in support of Patient Care Services including but not limited to AcuStaf, VistA/CPRS, govTA (VATAS) IPEC, SAIL Report, G-chart, NDNQI, and VSSC. Receives requests from other sources and determines the best method of obtaining, computing and reporting data. Work Schedule: Monday - Friday, Day Tour Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD10982A Preferred Experience: Knowledge of office procedures, document preparation, and filing systems. Strong verbal and written communication skills are important. experience in VA or healthcare settings is desirable but not required. Experience in federal regulations, privacy requirements (PHI/PII) and VA specific systems. Provide administrative support in a fast-paced environment, proficiency in computer applications, and direct interaction with diverse clientele. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/24/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization Maintain office compliance regarding regulations, policies, and guidelines as established. Utilize a range of software applications (Word, Excel, Outlook, etc.) to prepare correspondence. Interprets policies, regulations, legislation, as necessary to accomplish assigned tasks. Proficient in written and oral communication Schedule and review work activities performed in an office, including reporting and record keeping. Proficiency requirement: 40 words per minute typing speed Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. There may be some walking, standing, stooping, bending, carrying light items such as papers, books, or small parts, etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines. Incumbent is responsible for daily cross coverage of various services under the ADPCS as assigned. Incumbent may be susceptible to eyestrain from working long hours on the computer. Incumbent must remain emotionally stable under stressful situations. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at