Customer Service & Inside Sales Support Representative

Job Description

Job Description

Interior Exterior Building Supply , a leading commercial and residential building material supplier in the Southeast, is looking for a Customer Service & Inside Sales Support Representative to join our team in New Orleans, LA!

What This Job Is Really About

Our Customer Service team is at the center of our branch operations. You’ll be the person customers can count on when they call or walk through the door—helping with orders, answering questions, coordinating deliveries, and making sure their needs are taken care of from start to finish.

This is not a cold-calling or commission-based sales position. Instead, you’ll work directly with customers and alongside our Outside Sales Representatives and Branch Management to keep orders moving and provide outstanding service.

If you’re a people person who is organized, responsive, dependable, and enjoys solving problems , this could be a great fit.

What You’ll Do

• Welcome and assist commercial and residential customers who visit the branch
• Answer incoming customer calls and assist customers with questions, orders, and requests
• Enter customer orders accurately into our computer system
• Provide customers with product information, pricing, order status, and availability
• Assist Outside Sales Representatives and Branch Management with customer orders and requests
• Coordinate customer deliveries and communicate delivery information to customers
• Follow orders through the shipping and delivery process
• Communicate with warehouse, shipping, delivery, purchasing, and other departments to ensure customer needs are met
• Resolve customer questions and issues quickly and professionally
• Maintain accurate paperwork, order information, and department communication
• Follow up with customers when needed to ensure orders are completed accurately and on time
• Manage multiple customer requests and priorities in a fast-paced branch environment
• Build positive, professional relationships with customers and coworkers

What We’re Looking For

We’re looking for someone who takes pride in taking care of people and getting things done.

The ideal candidate will:

• Have excellent customer service and communication skills
• Be comfortable answering phones and working directly with customers
• Have professional phone etiquette
• Be organized and detail-oriented
• Be able to multitask and prioritize in a fast-paced environment
• Have a strong sense of urgency and follow-through
• Be dependable and team-oriented
• Be comfortable working with computers and learning new systems
• Be proficient in Microsoft Office
• Have a High School Diploma or equivalent
• Have previous customer service, order entry, inside sales support, building materials, construction, contractor supply, or related experience preferred

Experience in building materials or the construction industry is a plus, but we are willing to train the right person!

Why Work for Interior Exterior Building Supply?

For more than 60 years , Interior Exterior Building Supply has built long-lasting relationships with our customers, suppliers, and employees. Our success comes from our people—and we’re looking for team members who want to build a career with a growing company.

We offer:

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k)
• Life insurance
• Paid time off
• Career development and advancement opportunities
• A stable, established company with a long history of success
• A team-oriented work environment
• Opportunities to grow your career within the company

Ready to Join Our Team?

If you’re someone who enjoys helping people, staying organized, solving problems, and keeping things moving , we’d love to hear from you!

Apply today and become part of the Interior Exterior Building Supply team!

EOE/M/F/V/D