Customer Service Rep

Job Title

Customer Service Perfectionist

Job Description

At Safe Fleet, our name says it all. We make fleet vehicles and everyone in and around them safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world's biggest fleet safety problems. We are re-defining what safety means for fleets of every type from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans. We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We're looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?

Position Requirements and Objectives

The ideal candidate for this busy role is a Customer Service Perfectionist, a fast learner who excels at people, systems and technicality - someone who focuses on the small details because they know how much they count! This is the answer seat, the hub of all things order, sales and follow-up related. This important role knows it all!

Essential Duties and Responsibilities

• Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products.
• Communicates with all individuals whose involvement impacts customer communications.
• Track shipment status of customer orders.
• Represents the company in handling and resolving customer complaints.
• Assimilates customer instructions and writes customer orders.
• Gathers customer credit information and provide to the Assistant Controller.
• Follow up on literature requests from potential customers.
• Updates customer records.
• Prepares and sends quotes and provides written proposals to customers and potential customers.
• Handles customer special price requests and special design requests.
• Obtains pertinent information from customers for fabrication of shop drawings and product.
• Issues credits, sends order acknowledgements and composes letters to customers and potential customers.
• Maintain record of order activity tracking for larger accounts when required.
• Other duties as assigned.

Requirements

Required Skills and Experience:

• Must have Data Entry
• High School Diploma or Equivalent
• Previous experience in sales, ideally selling a custom manufactured product.
• Demonstrated ability to read engineering drawings.
• Good interpersonal skills.
• Training in Lead Six Sigma, Safety and Quality.
• Computer literacy on company supported programs.
• Knowledge of ROM's Quality Management System.

Work Environment and Physical Requirements:

Must have the ability to read, write, speak and understand English plus have adequate hearing and visual acuity. Working environment is in an air-conditioned cubical with occasionally physically going into an unheated/air conditioned manufacturing/warehouse setting. Safety glasses with side shields are required in the production area. Must effectively communicate on the telephone while entering data on computer. Frequent reaching, gripping, and carrying up to 50 lbs., standing, stooping, bending, stretching, squatting and walking in addition to being seated a good portion of the day. Good communication skills are required in addition to understanding verbal and written instruction. Must handle multiple tasks and perform effectively in a fast paced work environment.

At Safe Fleet, you are empowered to build a career that will take you where you want to go. You'll enjoy the freedom to explore new projects, the support to think outside the box and the tools necessary to achieve personal success. We offer a comprehensive compensation package, including Medical, Dental, 401K and so much more.

We're a background check and pre-hire drug screen company where allowed by law.

NOTE: Safe Fleet does not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.