General Manager

About USS:

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Overview:

The General Manager is a dynamic leadership role responsible for overseeing, optimizing, and growing USS business in the assigned geography. This role will have full Profit and Loss (P&L) accountability and will spearhead both sales and operational requirements to achieve growth and profitability goals. This collaborative position works with Regional Vice Presidents, Operations Managers/Supervisors, and sales leaders to achieve overall growth targets, with full P & L accountability. The ideal candidate will be a forward thinker who can navigate various challenges and changes within the organization.

Responsibilities:

• Lead an exceptional team of high-performing operations and sales professionals, strategically guiding them to surpass targets and excel within the designated geography.
• Create a strategic plan focused on maximizing growth and productivity in line with the overall growth strategy of USS.
• Seek out opportunities for expansion and growth by developing new business relationships.
• Adhere to USS standards for excellence, quality, and customer satisfaction.
• Provide leadership, training, and development to the team.
• Supervise daily activities, allocate performance objectives, and verify their achievement
• Manage and coordinate sales and operational activity for assigned locations.
• Recommend measures to improve operational practices and the quality of customer care.
• Work with various departments to resolve customer service issues.
• Analyze and report on sales and operational activities to meet objectives and profitability goals.
• Collaborate with the Regional Senior Vice President to develop and implement standard practices and efficiency recommendations.
• Ensure DOT compliance.
• Supervise the administration of the company's safety program.
• Spearhead employee development initiatives and conduct regular performance reviews, fostering a culture of continuous improvement and professional growth.
• Cultivate a positive, inclusive, and safety-centric work environment characterized by mutual respect, open communication, and collaboration.
• Undertake any additional duties and responsibilities as assigned, demonstrating adaptability and versatility in addressing evolving organizational needs and priorities.
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities.

Qualifications:

QUALIFICATIONS

EDUCATION

Min/Preferred

Education Level

Description

Minimum 4 Year / Bachelors Degree or equivalent combination of education and experience.

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

7

of years related experience

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Customer Service
• Teamwork
• Time Management
• Organization
• Effective Communication
• Sales Excellence
• Operational Excellence
• Decision Making and Problem Solving
• Have experience with multi-stop routing systems & dispatch procedures
• Computer knowledge (Navision, Microsoft Office & routing/logistics software)
• Excellent written and verbal communication skills
• Knowledge of financial statements
• Experience managing a budget
• Knowledge of all company assets in inventory
• Knowledge of proper cleaning, repair, service, and maintenance of those assets
• Valid Driver License

Physical Requirements:

PHYSICAL REQUIREMENTS

Demand

Frequency

Sit while answering phones or reply to emails

Frequent

Use hands and fingers to handle, control or feel objects tools or controls

Frequent

Repeat the same movements when entering data

Frequent

See details of objects that are less than a few feet away

Frequent

Speak clearly so listeners can understand

Frequent

Understand the speech of another person

Frequent

Focus on one source of sound and ignore others

Frequent

Hear sounds and recognize the difference between them

Frequent

See differences between colors, shades and brightness

Frequent

Walk up to 30 minutes at a time without exertion

Frequent

Enter and exit equipment by stepping and kneeling

Frequent

Lift up to 40lbs from your waits to your shoulders

Frequent

Lift 30lbs from the floor to your head

Frequent

Crouch and squat

Frequent

Push 100lbs and pull 100lbs horizontally

Frequent

Benefit Summary:

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account 
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range: $122,360.00 – $183,540.00 / year Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement:

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.