Helpdesk Analyst I

Job DescriptionJob DescriptionDescription: Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family. Digital Consultants is seeking a Help Desk Analyst Ito join our team!This position is part of theITTechnology Development division within the NCIS ITD organization. Duties to include:Initiate and resolve service requests/problem incidentsConsult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systemsUsing problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database recordsRoute calls to product line specialists, application, or system support specialistsMaintains and updates records and tracking databasesAlerts management to recurring problems and patterns of problemsWorks with system administrators and developers to ensure services/incidents are completedProvides an outstanding customer service experience in a variety of circumstances across all organizational levelsRequirements: Minimum of 2 years in IT supportClearance: Active Top Secret clearance and eligible to obtain Top Secret/SCICertifications: DoD 8570 IAT Level II Certification (Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP)Compensation and Benefits: The salary range for this position is $48,000 – 52,000 depending on experience.The company offers the following benefits to permanent, full-time employees:Paid Time Off (PTO)Group health plansIncome protection and supplemental benefits401(k) plan with company matchingHealth Savings Account (HSA)Flexible Spending Account (FSA)Pet insurance optionsEmployee Assistance Program (EAP)Equal Opportunity & AccommodationsDigital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic. We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email View email address on click.appcast.io or call View phone number on click.appcast.io. Please provide your contact information and let us know how we can assist you.