Inside Sales Representative

JOB SUMMARY:

As an SEC Inside Sales Representative, you will be the primary point of contact for both prospective and existing customers. Your main responsibility is to qualify and process inbound requests for quotes and orders, ensuring a seamless experience for our clients. You will represent and promote company products and services with a solution-oriented approach, aiming to meet each customer's unique needs effectively.

In this role, you will provide quotes and process orders from order entry to shipment and billing preparation. You will receive cross-training in sales, project management, and administrative tasks to ensure versatility and readiness to assist in various areas of the business. Because this location operates as a small, close-knit team, responsibilities will often overlap across departments, requiring flexibility, collaboration, and a proactive approach to support overall team success.

Joining as an Inside Sales Representative offers a unique opportunity to play a pivotal role in our customer-centric approach to business. By serving as the frontline ambassador for our products and services, you will have the chance to make a direct impact on our clients' experiences and contribute to our continued success. Join us in our mission to provide innovative solutions and unparalleled service to our valued customers and be part of a team dedicated to driving excellence and exceeding expectations at every opportunity.

JOB DUTIES AND RESPONSIBILITIES:

• Embrace and exemplify the company’s core values of Trust, Support, Communication, Collaboration, and Creative Solutions.
• Assess and promptly respond to inbound requests for quotes via phone, email, and referrals from Outside Sales or Marketing initiatives.
• Follow established SOPs and guidelines concerning formal quote requirements, as well as sales and rental order processes, ensuring consistency and accuracy in all transactions.
• Manage coordination of sales or rental order fulfillment, including inventoried and manufactured parts, to meet customer specifications and delivery timelines.
• Assist customers in selecting appropriate products and provide guidance on customized manufactured goods tailored to their specific needs and applications.
• Build and maintain strong relationships with prospects and existing customers, fostering trust and loyalty through responsive communication and attentive service.
• Enter required information accurately into the company’s ERPs, CRM, and other technological systems, maintaining up-to-date records and ensuring data integrity.
• Collaborate closely with the Outside Sales team to understand customer requirements, promote company products, provide sales support, and facilitate seamless customer experiences.
• Ensure orders are processed within necessary timeframes, coordinating with relevant departments to expedite processes and resolve issues.
• Initiate quality and accounting-related processes by completing proper documentation such as Corrective Action Reports, RMAs, Credit or Refund Approvals, ensuring compliance with company policies.
• Proactively initiate sales calls on marketing inbound leads and follow up on pending quotes to increase sales conversions and capitalize on opportunities.
• Address and resolve customer issues and concerns with a helpful and proactive attitude, striving to exceed expectations and ensure satisfaction.
• Perform clerical tasks including scanning, filing, and organizing documents to support smooth operations and maintain efficient record-keeping.
• Act as the company liaison on a rotating schedule to coordinate after-hours and holiday operations, ensuring continuity of service and support for customers.
• Source materials or other goods for order fulfillment to assist the Purchasing Department as needed, contributing to streamlined supply chain operations.
• Participate in cross-training initiatives and perform functions of sales, project management, and administrative duties as required, fostering versatility and adaptability within the team.
• Create labels for LAB shipping.
• Execute various tasks, as assigned by your manager, supervisor, or company officer, whether within your standard duties or beyond regular responsibilities.

QUALIFICATIONS:

• Bachelor’s degree in business or related field, or equivalent sales experience in lieu of degree.
• 2+ years working in an office environment in a customer service and/or sales role, preferably in a manufacturing environment or with similar product lines.

SKILLS

• Demonstrated proficiency in PC-related skills, including Microsoft Word, Excel, PowerPoint, as well as experience with ERP and CRM systems.
• Exceptional written and oral communication skills, enabling clear and effective interaction with customers, colleagues, and stakeholders.
• Proven track record of delivering exceptional customer service and fostering long-term client relationships.
• Ability to quickly acquire knowledge of the products manufactured, sold, and/or rented by Company, facilitating informed interactions with customers.
• Strong conflict resolution and problem-solving skills to address customer issues tactfully and efficiently.
• Strong organizational skills to manage multiple tasks, prioritize work, and meet deadlines in a dynamic environment.
• Ability to work effectively in a fast-paced environment, demonstrating adaptability, resilience, and teamwork.

PHYSICAL REQUIREMENTS

• Must be able to communicate clearly and effectively, capable of listening intently.
• Visual acuity to process paperwork.
• Must be able to sit at a desk for extended periods.