Referral Triage Coordinator

Referral Triage Coordinator

Texas Organ Sharing Alliance (TOSA), founded in 1975, is one of 57 federally-designated Organ Procurement Organizations (OPOs) in the United States. TOSA is committed to a mission of saving lives through the power of organ donation by providing organ donation and recovery services to Central and South Texans wishing to donate, and to those waiting for a life-saving organ transplant. Recognized as a Top Employer, TOSA has staff members in Austin, San Antonio, and McAllen.

JOB SUMMARY: The Referral Triage Coordinator supports the mission, goals, and strategic plan of Texas Organ Sharing Alliance by responding to referral calls, conducting a preliminary screening relating to the identification and documentation of potential donors, evaluating potential organ donor referrals, maximizing medical management in collaboration with the Organ Recovery Coordinators/Specialists (ORC/ORS), Administrator on Call (AOC), Donor Family Services Coordinator, hospital staff, physicians, transplant centers, and TOSA's Medical Director as needed. The RTC must possess a variety of medical and social skills, in addition to the ability to work independently and make critical decisions within a highly stressful environment.

WORK SCHEDULE: The Referral Triage Coordinator (RTC) position is a full-time non-exempt position which shares 12 hour on-call responsibilities on a rotating schedule with other coordinators. Assignments may require 12 plus hours of continuous service during periods of increased activity.

Essential Job Functions

• Triages organ, tissue, and eye referrals in a manner that demonstrates quality customer service.
• Accepts on-call responsibilities and performs referral evaluation via phone according to Clinical Services Policies and Procedures.
• Evaluates medical suitability of potential organ and/or tissue donors, utilizing information from medical records, history and physical examination, and current health status.
• Maintains electronic medical record (EMR) access to all available hospitals.
• Collaborates with physicians and other hospital staff to develop plan for referral management from initial referral through declaration of death or Donation after Circulatory Death (DCD) evaluation.
• Demonstrates an understanding of the legal and hospital requirements for declaration of death and organ donation.
• Identifies the patient's legal next-of-kin in accordance with state and Uniform Anatomical Gift Act (UAGA) statutes.
• Within established guidelines, coordinates and maximizes medical management with the hospital staff, consulting physicians, TOSA staff, and transplant centers in order to ensure optimal outcomes for donor families and recipients.
• Collaborates with the AOC to dispatch staff onsite for referral and family approaches.
• Establishes and maintains effective working relationships with all levels of TOSA staff, hospital staff, and transplant center staff.
• Acts as liaison to Tissue/Eye agencies regarding donation and donor family requests and dynamics.
• Assists in transport and maintains all clinical supplies and equipment.
• Documents complete, accurate, and timely information of referral and donor related activities in the confidential donor record, forms, and database according to established policies and procedures.
• Consults TOSA's Medical Director and AOC according to established policies and procedures.

Additional Responsibilities

• Participates in interdisciplinary quality meetings, post-donor review with team members, and appropriate management staff.
• Participates with Hospital Development staff for the development of hospital policies, procedures, and protocols related to organ donation and recovery, and provides feedback for strategies to better facilitate organ donation.
• Participates in education and training programs for hospitals, transplant programs, and the public.
• Ensures compliance with TOSA's Safety, Quality, and Multicultural Organizational Plans.

Qualifications

Requirements Include:

1. Medical professional certification or Associate's degree, with a minimum 1 year of professional experience. Other candidates will be considered if they possess knowledge or skills not currently present in the organization, or skills judged necessary and beneficial to the organization's stated mission.
2. Demonstrates teamwork, clinical, analytical, organizational, and communication skills in a high stress environment.
3. Working knowledge of standard office equipment (computer/fax/copier).
4. A physical requirement for the ability to lift at least 50lbs.
5. Maintaining confidentiality regarding all donor information.