Sales Manager

JOB PURPOSE:

Reporting to the Director of Sales, General Manager, Marketing/Regional General Manager and Ownership, you will be responsible for providing sales and administrative support to the Sales team to ensure the smooth operation of the department. 

ESSENTIAL JOB FUNCTIONS:

• Coordinating sales calls and client appointments



• Solicit new and existing accounts to meet and exceed revenue targets through outside sales calls, on-site visits and sales tours, and networking in the local community



• Preparing quotes and contracts for clients




• Travel within the local area to develop customer accounts and drive business into the specific hotel/cluster, increase market/customer share in all revenue streams




• Coordinating site inspections as required



• Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and marketing plan



• Maintaining hotel and Sales & Marketing databases




• Conducting research and competitive analysis to compile reports




• Assisting with Sales & Marketing projects




• Reports any unusual occurrences or requests to the manager or assistant manager.




• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.




• Work collaboratively with all departments to ensure proper group arrival, stay, and exit




• Point of contact for non-direct calls into the executive office/sales. Direct calls and emails for leads to the appropriate sales and catering managers




• Attends property Staff meetings, and other property specific meetings as requested by the General Manager/Director of Sales/Management




• Management and upkeep of BEOs




• Perform any other duties as and when assigned by management




• Must be able to travel

QUALIFICATIONS & SKILLS:

Essential:

• High School Graduate or equivalent work-related experience.




• 3-year experience in similar position, preferably in the hospitality environment.




• A proven performer in a fast paced, high volume and challenging role




• Professional communication and interpersonal skills




• Exceptional organizational and time management skills to achieve tight deadlines




• Meticulous attention to details with administration and data entry is essential




• Proficiency with CRM systems and Microsoft Office programs, particularly Outlook, Word and Excel




• Previous experience in a similar role within a hospitality office environment is preferred




• Knowledge of Lightspeed, Opera, Fosse, Merlin, Delphi or STS catering and sales systems is preferred.




• Exceptional grooming and personal branding




• Display a competent level of computer literacy.




• Must possess initiative, excellent guest service and decision making skills.




• Ability to type at least 40 words per minute.




• Ability to compute basic mathematical calculations.




• Ability to focus attention on guest needs, remaining calm and courteous at all times.




• Ability to work well under pressure coordinating multiple requests at any given time.




• Ability to work cohesively with other departments and co-workers as part of a team.




• Flexibility in schedule.




• Ability to schedule various services for individuals.




• Ability to perform job functions with minimal supervision.




• Ability to relay instructions and ask for help.