Command Duty Officer - Emergency Management Communications

Command Duty Officer - Emergency Management Communications Milwaukee County, WI, USA Job Description Posted Monday, August 17, 2026 at 6:00 AM | Expires Friday, August 28, 2026 at 5:59 AM Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community. We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County! Command Duty Officer (CDO) Full-Time (Formally EMS Communicator EMSCOM-Paramedic Base) Office of Emergency Management Hourly Pay Rate: $28.50 - $42.73 Available to work 2 nd and 3 rd shift, holidays, weekends and mandated scheduled and unscheduled overtime is required Closing Date: August 27, 2026 or sooner upon receipt of the first 50 application submissions The Office of Emergency Management (OEM) is in the business of urban resiliency, the protection of lives and property through exacting communications to decision-makers and through the total coordination of resources, on-location and on-time. OEM strives for a 'whole community' approach, meaning collaborative stewardship in government and in private entities, thereby allowing civic society to bounce back from the shocks of our increasingly complex culture. Job Summary: The Command Duty Officer (CDO) formally EMS Communicator duties will include receiving and notifying hospitals of incoming patients, mass casualty incident management, EMResource; Monitor field unit devices; notify PSAPs of OEM scene responders; CAD entries; EMS transports for OEM Special Events; monitor dept dashboards/situational awareness expert; Dispatcher Assisted CPR, HERC Hotline; roll-calls; tornado siren system; overall County welfare and state of readiness; leadership notifications Job Duties and Responsibilities: Relaying patient information between the EMS field provider and the receiving hospital, including countywide triage capabilities. Transmit ECGs to receiving hospitals when necessary. Alert field providers of hospital limited diversions and capabilities. Triaging all trauma patient reports per the Trauma Activation Protocol, out-of-county and private ambulance companies and alerting hospital teams. Sophisticated communication maintaining contact with emergency responders, rescue units and hospitals. Coordinates communications systems between Paramedic Field Providers and MCW Physicians to facilitate online medical control Answering and handling all Dispatcher Assisted CPR calls for cardiac arrest patients transferred from municipal PSAPS and entering case information into the database. Participate in mock call trainings. Maintain Countywide situational awareness by monitoring the CAD fusion platform [CAD2CAD] and data dashboard, FirstWatch. Disseminate emergency alerts via EverBridge. Make notifications to internal, external agencies, to include senior leadership. Serve as the Southeast Wisconsin Healthcare Emergency Readiness Coalition (HERC) Hotline Representative by answering calls receiving on the HERC line 24/7 and providing prompt notification to HERC staff in the event of an emergency and/or request. During a Mass Casualty or Emergency/Disaster, notify Medical Director and OEM Leadership of events. Notify area Emergency Departments of events using WITRAC and provide status updates, request and process ED bed polls, support on-scene triage/transportation officers. Establish and maintain relationships with County dispatch centers to include MCSO LEAD, MCTS, Highway, Airport, FMD CityWorks. Track and monitor activities to create an overall \"state of welfare and readiness in Milwaukee County properties, assets and jurisdiction.\" Monitor adjacent public safety units and radio systems: WI Interoperable System for Communications, statewide public safety radio; OpenSky, a City of Milwaukee Fire/EMS/Police radio system; NOAA national weather safety radio. 100% participation in roll calls and ad-hoc calls Monitor the National Weather Service for tornado alerts and activate the Milwaukee County tornado sirens, when necessary, via the NexGen tornado siren system. Perform monthly tests of the system, utilize the UHF radio system, and log results. .

MINIMUM QUALIFICATIONS

Current Wisconsin resident at time of application High school diploma or G.E.D. equivalent is required Current drivers licensed maintained throughout employment Must be able to pass a criminal background, including fingerprinting, and an employment verification check One year of experience with radio communication and working as an EMT/Paramedic EMT/Paramedic certification is required Lift/Carry and Push/Pull up to 30lbs Must be able work any assigned shift including weekends and holidays as required. Position is subject tomandated schedules and unscheduled overtime Basic knowledge of all related computer and software applications, such as word processing and spreadsheets Preferred Experience Prior dispatching experience At least 6 months of Emergency Medical Service, Emergency Room, Fire Department, and/or Ambulance Service experience. Note: All appointees must successfully complete the Transaction Information Management Enforcement (TIME) system training within six (6) months of hire date AND must be Criminal Justice Information Services ( CJIS ) compliant within six months of hire date. NOTE : This ORIGINAL APPLICATIONis open to qualified residents of the State of Wisconsin at the time of application.Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process. CANDIDATES MUST POSSESS THE MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact View phone number on click.appcast.io. #J-18808-Ljbffr Milwaukee County