Member Service Representative I

Want to be part of an organization that works every day to help our members meet their goals and make their dreams come true? If so, we want you to join our team! Position: Member Service Representative I Location: 4957 Commercial Drive Job Id: 2726 # of Openings: 1 Member Service Representative Starting Pay for this role - $19.84/hour to $24.80/hour , actual starting pay will depend on experience Position is overtime eligible and incentive eligible Member Service Representative – AmeriCU Credit Union AmeriCU Credit Union is seeking a M ember Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative , you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success. What You’ll Do as a Member Service Representative Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions Build relationships by identifying member needs and referring appropriate credit union products and services Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships Partner with internal teams to support member growth and deepen existing relationships Meet or exceed performance and service goals Support onboarding and training for new hires within the financial center; may assist at other locations as needed Accurately document member interactions in the CRM system Perform teller-like account servicing and maintenance with attention to detail Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements Actively participate in community engagement initiatives What We’re Looking For Strong customer service and relationship-building skills Ability to work in a fast-paced, team-focused environment (teller environment) Comfort with technology and willingness to support members with digital tools Strong attention to detail and organizational skills Commitment to meeting goals and contributing to team success At AmeriCU, our Member Service Representative roles are designed for growth—whether you’re starting your career or looking to advance. We invest in our employees and provide opportunities to build a long-term career. We offer: Competitive Medical, Dental, and Vision plans Health Savings Account contributions Generous Paid Time Off and Paid Holidays 401(k) with employer match after one year Employee Assistance Program Tuition Reimbursement (after one year, full-time) Company-paid Life Insurance and AD&D Enhanced Short-Term Disability coverage Employee appreciation events and a strong team culture About AmeriCU Credit Union AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities. We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States. Learn more: Latest From AmeriCU News Jul 20, 2026 AmeriCU Credit Union Receives Approval to Expand Membership Eligibility Across New York State AmeriCU Credit Union announced today that it has received approval from the New York State Department of Financial Services (DFS) for its application to expand its field of membership, allowing the credit union to serve individuals, families, and businesses in 27 additional counties across New York State. Free Shred Day at Auburn Financial Center Safely destroy sensitive documents at AmeriCU’s Shred Day. On-site shredding helps protect against identity theft and keeps your information secure. A Guide to Student Loans and Financial Aid Learn about federal and private student loan options, including key differences, costs, and repayment strategies. This guide provides the information you need to make confident borrowing decisions and help finance your education. AmeriCU participates in the E-verify Federal Program which allows for verification of identity and employment eligibility of all hired individuals to work in the United States. Please see the following notices for important information: #J-18808-Ljbffr