Dispatcher
zTrip DFW
Dispatcher
zTrip — North America’s Largest Taxi Transportation Provider
zTrip is seeking a dependable and highly organized Dispatcher to support daily transportation operations. In this role, you will coordinate driver assignments, monitor service activity, and make real-time adjustments to ensure efficient and reliable transportation. As a key point of communication between drivers, customers, and operations teams, you will help maintain smooth service and deliver an exceptional customer experience.
What You'll Do as a Dispatcher:
- Dispatch and assign trips based on customer demand, driver availability, and service schedules
- Monitor active trips and service coverage, making adjustments as needed to maximize efficiency and on-time performance
- Communicate trip details, service updates, and operational changes to drivers in a clear and timely manner
- Respond to customer and driver inquiries, providing professional support and problem resolution
- Track and document dispatch activities, trip information, and service-related communications
- Work closely with operations and customer service teams to optimize daily transportation services
- Manage service disruptions and help resolve transportation challenges as they arise
What You'll Bring to the Role as a Dispatcher:
- Previous experience in dispatching, transportation, logistics, customer service, or a related field preferred
- Strong organizational, communication, and multitasking skills
- Ability to think quickly and make effective decisions in a fast-paced environment
- Experience with dispatching, scheduling, GPS, or fleet management software is a plus
- Strong attention to detail and commitment to customer service excellence
- Ability to remain calm and professional under pressure
- Valid driver's license
What We Offer as a Dispatcher:
- Competitive pay
- Medical, dental, vision, and life insurance
- Paid time off and paid holidays
- 401(k) with company match
- Opportunities for professional growth and career advancement
Join the Team Moving Cities Forward
At zTrip, our Dispatchers play a critical role in keeping transportation services running efficiently while ensuring an outstanding customer experience. If you enjoy problem-solving, coordinating operations, and working in a fast-paced team environment, we encourage you to apply and become part of the team that keeps communities connected.
Vacancy posted 4 days ago
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