Customer Care Representative

Description

Essentials Job Functions:

· Handle a high volume of inbound and outbound phone calls to assist customers with orders, deliveries, pricing, and general inquiries.

· Take customer orders accurately over the phone and ensure all details are entered correctly

· Coordinate closely with the Order Fulfillment Team and Sales Team to ensure orders are processed with correct pricing, shipment method and timelines.

· Process and resolve product returns, ensuring proper documentation and follow through

· On occasion, contact customers regarding past due balances in professional and respectful manner

· Actively listen to customers, identify needs, and provide clear, timely solutions

· Maintain accurate records and notes in internal systems

Requirements

Required Skills and Behaviors:

· Comfortable being on the phone for most of the workday, with professional, calm, and confident behavior

· Able to manage workload independently, stay productive without constant supervision.

· Demonstrate a professional work ethic, including reliability, punctuality, and attention to detail

· Able to adapt to different customer situations and priorities

· Excellent verbal and written communication skills

· Reasonable proficiency in Microsoft Office, especially Excel

· Ability to learn new software quickly (Asahi will provide training)

· Previous experience in customer service