Client Services Specialist

Client Services Specialist

Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients. This dedication to continued learning contributes to the client experience as well as the company's overall goals and culture.

Requirements for success as part of our elite Client Services team:

• React swiftly and competently to inbound sales opportunities and actively address client needs
• Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
• Obtain Gear Expert level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence

Ideal candidate qualities include:

• The desire to work with people continuously and to be a problem solver
• Fluency with technology
• Excellent personal, as well as written and oral communication skills
• Strong organizational skills
• Autonomous decision-making and problem resolution skills
• The desire to be part of a team and to be a high performer

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
• Company HSA Contributions
• Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

About Columbia Safety and Supply

The Columbia Safety & Supply family of companies is a group of brands that focus on industrial distribution related to safety equipment, tools, and gear for at-height industries and commercial users. Our success is fueled by a tenacious team and headquartered in the United States, with locations strategically throughout North America. We are a high-reaching group of industry professionals focusing our energies on staying ahead for the competitive markets we serve. We train our employees to be Gear Experts that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet. Strong connections between teammates in our business allows dedication to our mission and supports each employee's personal goals. Coupling internal development with the recruitment of external candidates means we always have the most talented and diverse team possible. We believe that combining diverse talents and backgrounds to create an inclusive and successful work community is the key to long-term success. If you are looking to be part of a structured and motivated team where you are valued for the quality work you provide, our family of companies is the right group for you!

Our Hiring Process

Stage 1:

Virtual Interview

Stage 2:

2nd Virtual Interview

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