Reservation Supervisor at Stony Point Center (NY)

Job Description

Job Description

Overview

Stony Point Center , owned and operated by PC(USA) for over 40 years, is located in the scenic Hudson River Valley, 45 minutes northwest of New York City in beautiful upstate New York. It rests on 30 acres of nature, gardens and farmland with a meditation space, labyrinth and art space to help guests explore faith, creativity, community and leadership building.

Stony Point Center is committed to welcoming guests from all walks of life, fostering dialogue, inspiring spiritual work and eradicating systemic racism and institutionalized poverty.

Basic Commitment: This position calls for a commitment to the mission of the PC(USA) as noted in its theological confessions, the Book of Order , and the actions of the General Assembly.

Position Purpose:

To lead and supervise the group reservations process from inquiry through post-stay, ensuring strong sales performance, accurate booking operations, and a high-quality, mission-aligned guest experience.

Roles and Responsibilities:

The following represent the essential roles and responsibilities of this position, listed in order of importance. This and all positions in SPC support and encourage the purpose and values of PL&W in attitude, work ethic, behaviors, and relationships:

1. Serve as a primary reservations specialist when groups are ready to book.
2. Supervise Reservations team- Assist in the hiring, training, supervision the of Reservations department employees, scheduling and supervising them so that they reach their fullest potential while achieving performance objectives and meeting department standards.
3. Track sales and meet monthly sales goals. This includes monitoring, encouraging, and facilitating the life cycle of a group moving them from initial inquiries all the way through returning guests.
4. Serve as a final set of eyes on each contract before it goes out for signatures, ensuring accuracy.
5. Keep accurate guest group communication records (through contact log) to ensure all staff are on the same page. This includes training and holding staff accountable.
6. Ensure phone calls and emails are returned/answered in a timely manner and with accurate information by staff, and stepping in for assistance when needed.
7. Be kind, but firm when group leaders ask for exceptions to SPC booking policies: If grant exceptions, use judgement based on Stony Point Center guidelines, values, and mission.
8. Track guest group planning progress to ensure they have a successful and smooth experience and with a desire to return, including continuing to improve the guest group experience by timely and independently problem-solving the issue or communicating with the Guest Services Manager to resolve it.
9. Greet group planners upon arrival (when GM is not available) to welcome them and reiterate agreed-upon details.
10. Interact with guests and staff to present Stony Point Center in a positive and hospitable way.
11. Support front desk staff when needed to ensure smooth check-in and check-out with guest groups.
12. Other duties as assigned by Guest Services Manager and Directors.

Requirements:

• Minimum of associate or bachelor’s degree preferred
• 5+ years’ experience in a similar position
• Demonstrated computer skills—especially word and excel
• Must be well-spoken, as well as sensitive to guest & staff needs.
• Able to understand, create and execute effective plans.
• Outgoing and friendly.
• Great attention to detail.
• Ability to be flexible and stay calm during busy times.
• Works well with others.
• Embraces diversity.

Helpful Skills:

• Have a deep understanding and commitment to cultural and racial ethnic inclusiveness. Values diverse groups, ethnicities, genders, communities, cultural constituencies and points of view. Able to relate well to people from all walks of life and of varying theological perspectives.
• Proficiency in both English and Spanish language is very helpful

Required Competencies:

• Champion the aspirational purpose, values, ministry priorities, and work plan of the Interim Unified Agency (IUA) in your contribution, teamwork, attitude, ethics, behaviors, and all work relationships with people inside and outside the IUA.
• Enact a bias toward taking responsibility.
• Able to work without direction
• Can work in a fast-paced and high-pressure environment
• Current, clear license to operate a vehicle
• Deep understanding of and commitment to cultural and racial ethnic inclusiveness. Values diverse groups, ethnicities, gender-expressions, communities, cultural constituencies and points of view.
• Even-tempered, self-motivated, and supportive.
• Strong collaborative spirit.

Required Competencies:

• Even-tempered, self-motivated, and supportive.
• Strong collaborative spirit.
• Able to work without direction.
• Can work in a fast-paced and high-pressure environment.
• Deep understanding of and commitment to cultural and racial ethnic inclusiveness. Values diverse groups, ethnicities, gender-expressions, communities, cultural constituencies, and points of view.

Physical Requirements:

• Lift carry objects weighing up to 50 lbs at times. Climb. Balance. Stoop. Kneel. Crouch. Crawl. Reach. Handle. Touch. Feel. Hear. See.
• Work both inside and outside; bulk of work is performed at front desk.
• Hours may include some weekends and evenings.

We believe a balanced life, with time for work, leisure, and spiritual nurture, makes us healthier and more productive colleagues.

The PC(USA) offers a competitive benefits package for eligible employees including Medical, Dental, Pension Plan, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), Flexible Spending accounts, 403(b) Retirement Savings Plan, Vacation Days, Sick Days, and Paid Holidays.

A Corp Commitment:

Our faith in God inspires our commitment to the values of diversity, equity, inclusion, and belonging and is grounded in scripture, the Constitution of the Presbyterian Church (U.S.A.), and actions of the General Assembly of the Presbyterian Church (U.S.A.).

Presbyterian Church (U.S.A.) is committed to being not only an Equal Employment Opportunity Employer as defined by the U.S. government, but with the inclusion of gender identity and sexual orientation as well.

Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply.