ELIGIBILITY SPECIALIST II

Eligibility Specialist II - 60066996This is a professional work, responsible for reviewing actions completed by Economic Specialist I (ESI). The primary duty of the incumbent is to spend the majority of time communicating with, motivating, training, and mentoring employees. The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.Minimum Qualifications: One or more years' experience determining eligibility for food stamps, Medicaid and cash assistance is preferred.Examples of Work:Monitoring and Quality Review - Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.Administrative - Resolves issues from internal and external customers. Evaluates and analyzes performance data, and completes associated reports. Participates in the planning and presentation of performance reviews, and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.Training/Policy - Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.Lobby - This position will also back up the lobby supervisor when necessary to assist in escalations in the Gainesville Lobby. Assist customers with complex case problems, customer service skills, helping the lobby team keep the work flow organized and assisting when needed.Maintains and develops professional knowledge and skills by participating in conferences, staff meetings, mandatory training, and workshops as assigned or required. Performs special work assignments and other related work/duties as required or assigned.Special note: State of Florida Employment applications must reflect most current and previous employment history in order to receive full consideration. Some Agency positions may require successful completion of pre-interview assessment or work sample prior to interview.Examples of Job Characteristics:Provide Consultation and Advice to OthersMaking Decisions and Solving ProblemsAssisting and Caring for OthersEstablishing and Maintaining RelationshipsJudging Qualities of Things, Services, And/or PeopleCommunicating With Persons Outside OrganizationGetting Information Needed to Do the JobDocumenting/Recording InformationAnalyzing Data or InformationMonitor Processes, Material, SurroundingsIdentifying Objects, Actions, and EventsExamples of Knowledge, Skills and Abilities:Social PerceptivenessJudgment and Decision MakingSpeakingService OrientationActive LearningProblem IdentificationIdentification of Key CausesSolution AppraisalActive ListeningLearning StrategiesCoordinationManagement of Personnel ResourcesTherapy and CounselingData AnalysisPsychologyCustomer and Personal ServiceEducation and TrainingEnglish LanguageCandidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Veterans' Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here.