Client Service Specialist

Client Service Specialist
Location: 203A Log Canoe Circle, Stevensville, MD 21666-2128
Work Hours: 8:00 AM to 5:00 PM, Monday through Friday
Hourly Rate: $21.00 - $26.00/hr

Hydrasearch is looking for a Client Service Specialist to join our team in Stevensville, MD! The Client Service Specialist will provide customer service and inside sales support for Hydrasearch customers. Responsibilities will include order entry, generating quotations, stock requests, and responding to customer inquiries. Strong communication skills with internal and external customers is highly valued. A successful candidate will be highly organized, will be detail oriented, have a professional demeanor and have a positive attitude. We are looking to hire for these skills and are willing to train the individual for the specific tasks we require.

At Hydrasearch, we value the contributions of our Military Veterans and proudly employ our nation's heroes. Veterans are strongly encouraged to apply.

What You'll Do:

In this role, you are more than just a point of contact; you are a solutions provider. You will manage the lifecycle of client interactions-from initial inquiry and technical quoting to order fulfillment and post-delivery support. You will act as the bridge between our customers and our internal production and engineering teams to ensure every requirement is met with accuracy.

• Inquiry Management: Respond to customer requests for quotes (RFQs) and provide information on product availability and lead times.
• Order Oversight: Enter and manage orders within our ERP system, ensuring all technical and compliance specifications are documented.
• Cross-Functional Collaboration: Partner with Production, Engineering, and Shipping departments to track order status and resolve potential delays.
• Problem Solving: Address and resolve customer concerns regarding shipments, billing, or technical discrepancies with a professional, proactive approach.
• Record Keeping: Maintain meticulous customer records and documentation in accordance with our quality management standards.

What We're Looking For:

Required Qualifications

• Education: High School Diploma or equivalent.
• Experience: Minimum of 2-3 years in a professional customer service or administrative role.
• Communication: Superior verbal and written communication skills; ability to interact professionally with diverse stakeholders.
• Software Proficiency: Strong skills in Microsoft Office (specifically Excel and Outlook).
• Attention to Detail: Proven ability to manage high volumes of data and complex orders without sacrificing accuracy.
• Local Commute: Reliability to work on-site at our Stevensville, MD facility.

Preferred Qualifications

• Industry Background: Experience working within a manufacturing, aerospace, maritime, or distribution environment.
• Technical Aptitude: Ability to read basic blueprints or understand technical product specifications.
• Systems Experience: Prior experience using ERP systems (e.g., Global Shop Solutions, SAP, or Oracle) and CRM software.
• Advanced Education: Associate's or Bachelor's degree in Business, Communications, or a related field.

What We Offer:

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

About Us: Hydrasearch is a U.S. manufacturer specializing in fluid-transfer and control systems for maritime, aerospace, and defense applications. Since its founding in 1962, Hydrasearch has developed capabilities in hose assemblies, valve fittings, and customer machined parts, often to meet MIL-SPEC and naval standards.

Join us and be a part of a team that values your contributions and supports your goals!
The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.
The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)
Please contact us at View phone number on click.appcast.io or View email address on click.appcast.io if you need help to participate fully in the application process.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.