Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health stipend
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has proudly served the Saint Cloud community since 2000, led by an Army and National Guard veteran with over 30 years of State Farm experience. We’re a high-performing team recognized as a Chairman's Circle and Ambassador Travel qualifier, with over 100 combined years of State Farm experience across our team of nine. With two office locations in St. Cloud and Sauk Rapids, we offer a collaborative and well-established environment where employees can grow and thrive. Team members enjoy benefits like a 401k plan and a health stipend, along with the opportunity to work alongside a knowledgeable and supportive group. If you're looking to build your career with a team that values experience, service, and community, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Dan Anderson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.