IT Support Specialist

IT Support Technician IIThe IT Support Technician II will be responsible for providing technical support and assistance to end-users, troubleshooting software and hardware issues, and escalating complex problems to higher-level support teams when necessary. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused approach.ResponsibilitiesRespond to incoming support requests via phone, email, or ticketing system in a timely mannerDiagnose and troubleshoot technical issues related to software, hardware, and network connectivityProvide guidance and assistance to end-users on the use of IT systems, applications, and toolsEscalate unresolved issues to the appropriate support teams or vendors for further investigation and resolutionInstall, configure, and maintain computer hardware, software, and peripheralsCollaborate with other IT team members to implement solutions and improvementsDocument support activities, resolutions, and troubleshooting steps for future referenceContribute to the development of knowledge base articles and user guidesQualificationsExperience:Minimum of two (2) years of experience in area of responsibility.About UsAbout Frontgrade At Frontgrade, we build mission-critical electronics that perform without compromise in the world's most demanding environments, from deep space to national defense. With decades of proven heritage, we deliver high-reliability components, subsystems, and integrated solutions trusted when failure is not an option. But our strength is not just in what we build. It is in the people who make it possible. From engineers and product managers to sales teams, marketers, and skilled manufacturing professionals, every role plays a direct part in enabling missions that protect, explore, and connect our world. We move with purpose, collaborate across disciplines, and take pride in delivering solutions our customers rely on in the highest-stakes environments. If you want your work, whatever your specialty, to contribute to something bigger, you will find your place at Frontgrade. Why Work for Us We believe mission success starts with taking care of our people. That's why we offer competitive health, wealth, and wellbeing benefits from day one. You'll also find real opportunities to learn, grow, and advance, whether you're building technical expertise, leading teams, or expanding into new areas. Here, your growth is part of the mission. Additional Information This position may require access to technology, materials, software or hardware that is controlled by either ITAR or EAR U.S. export laws. As a condition of any job offer, in order to be employed in this position, you may need to obtain a U.S. Government export license(s), as required by law. Other benefits include:Immediate Medical (FSA and HSA), Dental, and Vision401K Match with 100% immediate vesting9X80 compressed work schedule for qualifying rolesCareer Opportunity and GrowthTuition Reimbursement/Student Loan RepaymentGenerous PTO and 11 paid Holidays per year (9 designated holidays and 2 floating holidays)8 weeks of 100% Paid Family Leave