Greeter - 1799/The Harpeth Hotel

Job Title

Greet and seat all guests and ensure a quality dining experience. Supervises and coordinate the activities of the dining room in a restaurant.

Job Description

Essential Responsibilities:

• Greet guests, escort them to their table, pull chair out for the guest, and present menus.
• Make sure entry doors are clean, free of debris and are inviting, and welcoming.
• Make sure all menus are wiped down, free of spots or stains, and complete with any special food and beverage items.
• Inform servers of their location and assigned station. Plan out the seating chart and organize the reservations for the evening.
• Check with the phone reservationists or answering machine messages to assure you have all reservations.
• Check with manager to assure private parties are properly staffed and organized for the evening.
• Check with kitchen to verify menu items are readily available.
• Keep in constant contact with the servers, manager, and the kitchen to ensure timing and food preparation is synchronized with guest flow.
• Greet guest as they are leaving the restaurant to ensure guest had a pleasant dining experience. Check to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment, they are also the last.
• Check with every guest to note any problem to quickly get a manager.

Required Knowledge, Skills, and Abilities:

• You are the first point of contact for guests. You'll greet them, make them feel welcome, answer questions.
• Making sure guests feel comfortable, valued, and attended to is the core of the role.
• Handling special requests (e.g., seating for kids, accessibility), dealing with waiting lists, helping resolve issues.
• Positive Attitude & Empathy
• Knowledge of Restaurant Flow & Basic Systems

Physical Demands:

• Able to lift, push, carry 20 - 40 lbs.
• Stand continuously for long periods of time.
• Communicate information and hotel services to management, staff and guests.

Benefits Package

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

Why The Harpeth

As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.

At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let's talk!