Digital Operations Lead

Digital Operations Lead Chicago, IL 62701 JLL empowers you to shape a brighter way Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Overview The Digital Operations Lead serves as the strategic and operational technology leader for assigned client accounts, managing the full lifecycle of technology solutions — from security compliance and platform integration to AI-driven innovation. In this role, you will partner closely with internal teams and client stakeholders to ensure seamless technology service delivery while driving meaningful digital transformation. This is a high-visibility position within JLL's Work Dynamics technology organization, offering direct exposure to senior executive decision-making and the opportunity to shape technology strategy for a major global account. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a "perfect" candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If this role resonates with you, let’s talk. Areas of Responsibility Technology Operations & Security Compliance Oversee day-to-day technology operations across assigned client accounts, ensuring consistent, high-quality service delivery across all platforms and systems Manage end-to-end information security request processes, including client submissions, review coordination, and multi-stakeholder communications on technical compliance matters Maintain and regularly update comprehensive technology platform design documents, ensuring accuracy and accessibility for all relevant stakeholders Monitor system performance and lead troubleshooting efforts for complex technical issues, engaging appropriate escalation resources as needed Integration & Platform Management Manage active technology integrations across multiple enterprise systems and platforms, ensuring seamless interoperability between existing and new solutions Develop and maintain standard operating procedures and process documentation for all technology operations Establish and track metrics and KPIs to measure technology performance, operational efficiency, and client satisfaction Research, evaluate, and pilot emerging technology applications — with a particular focus on AI implementation and automation. Develop business cases for new technology investments, assessing potential ROI and business impact Lead digital transformation projects within client environments, translating technical capabilities into tangible business value Implement continuous improvement initiatives to enhance operational efficiency and reduce manual workload through process automation Stakeholder Management & Communication Serve as the primary technology liaison between JLL internal teams and client stakeholders, facilitating cross-functional collaboration across IT, operations, and leadership Present technology strategies, roadmap updates, and project status to senior leadership and client executives Manage vendor relationships and technology partnerships; coordinate with legal and compliance teams on technology-related matters Skills Strong analytical and problem-solving capabilities with the ability to translate complex technical concepts into clear business value Excellent written and verbal communication skills; comfortable presenting to senior leadership and client executives Proven ability to manage multiple priorities simultaneously in a fast-paced, client-facing environment Collaborative, cross-functional mindset with the ability to influence without direct authority Client-focused approach with strong relationship management and stakeholder engagement skills Continuous learning orientation and genuine curiosity about emerging technologies, particularly AI and automation Reliable and results-oriented with high attention to detail and strong organizational skills Experience Bachelor's degree in Technology, Information Systems, Business, or a related field; advanced degree (MBA, MS in Technology Management) preferred 5–7 years of experience in technology operations, project management, or a similar client-facing technology role Demonstrated experience managing complex, multi-stakeholder technology projects from initiation through delivery Strong proficiency in Microsoft Power Automate and other automation platforms; hands-on experience with AI tools and implementation strategies Working knowledge of information security frameworks, compliance requirements, and system integration methodologies Experience in commercial real estate, facilities management, or professional services environments preferred Proficiency in technology roadmap development and maintenance; familiarity with ITIL or similar service management frameworks This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 97,000.00 – 130,000.00 USD per year Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. All qualified applicants are encouraged to apply without regard to age, religion, race, color, national origin, disability, gender identity, or sexual orientation. #J-18808-Ljbffr US AMR-Jones Lang LaSalle Americas, Inc.