Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

*Bilingual Spanish*

ABOUT OUR AGENCY:
Our office has been proudly serving the community for 20 years, and we continue to grow! We currently have a team of 13 dedicated professionals who work together to achieve success while supporting one another.

We believe in rewarding hard work and offer various bonuses throughout the year. When we hit our goals, team members earn extra time off, and we recognize top performers with monthly prizes. If we are named Agency of the Month twice, we celebrate with a team outing—past activities have included bowling, axe throwing, and karting. Last year, we earned this recognition 9 out of 12 months!

Flexibility is a priority—we understand that work-life balance is key to long-term success. When bringing on a new team member, we focus on how they can contribute to our team’s success and, just as importantly, how we can help them thrive. Teamwork is essential in this fast-paced industry, and we are committed to building a supportive and engaging work environment.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jon Fernandez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.