Unit Clerk (NCS) - Mayor's Office of Employment Development

Job Summary This service delivery position provides direct support to a YouthWorks unit that includes approximately 30-50 worksites employing 500-700 youth. Duties are performed in accordance with City of Baltimore and Mayor’s Office of Employment Development policies, under the supervision of an MOED administrative superior. Compensation Non-Civil Service: Salary Range $15.00 – $28.80 hourly. Starting Pay $19.00 hourly. Note: Grant positions are not eligible for retirement benefits. Benefits Medical, prescription drug, dental, vision Optional life, AD&D, FSA plans Wellness programs, support groups, workshops Benefits information: Essential Functions Answer, screen, and direct calls to the appropriate person or unit Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment Assist youth & worksites with YouthWorks application Assist with registration sessions, community events, etc. Complete end‑of‑summer worksite activity review forms for assigned worksites Communicate YouthWorks policies and procedures to youth participants, worksites, and other stakeholders Process and approve timesheet records for youth participants Organize, file, and scan documents into worksite folders and the YouthWorks system Ensure youth participant E‑folders meet audit guidelines Ensure accurate data entry and filing Review and document the worksite’s performance using the Worksite Activity Review Form (WARF) Distribute MTA Charm Cards, paycards, and/or checks to youth participants Perform quality review of 75 records daily Maintain accurate daily work logs Run worksite and youth reports daily Assist with assigning youth to worksites Confirm and verify hours worked for youth participants Process and submit youth participant timesheets Investigate, document, and resolve payroll issues Investigate, document, and resolve all youth and worksite concerns and issues Assist in preparing and organizing materials for distribution to worksites, youth, and summer staff Assist with coordination and facilitation of YouthWorks program events (sessions, drop‑off appointments, etc.) Operate office equipment (multi‑line telephone system, copiers, scanner, laptop/desktop computer) Inventory office supplies and materials for the unit Assist with the setup and breakdown of materials and equipment Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity Perform other related work assignments as directed Minimum Qualifications Education: High school diploma or GED equivalent. Experience: At least 1 year of customer service experience; three years in the human services field with youth programs. Additional Requirements Ability to pass a mandatory criminal background check Valid driver’s license and access to a reliable personal vehicle to travel to partnering worksites and organizations Must be willing to use personal vehicle for the completion of assigned duties daily as needed Work schedule is in‑person from 8:30 am to 4:30 pm Monday through Friday Must be flexible to work some evening and weekend hours Licenses, Registrations, and Certificates Valid Maryland Class C noncommercial driver's license or equivalent. Eligible to obtain a Baltimore City driver’s permit. Provisional license or learner permits not acceptable. Must upload a copy of a valid driver’s license at the time of application. Knowledge, Skills, & Abilities Ability to review and process a large volume of data to meet or exceed daily quota Ability to work in a fast‑paced environment Solid ability to operate Microsoft Office software and Google Suite Proficiency in virtual communications platforms (Zoom, Google Meets, Microsoft Teams, etc.) Detail‑oriented Solid data entry ability Solid time management skills to effectively manage multiple priorities Solid verbal and written communication skills Analytical skills, adapting readily to changing priorities, detail‑oriented, and ability to maintain confidentiality Solid skills to quickly evaluate service delivery issues and identify resolution Additional Information Background Check: Eligible candidates under final consideration for positions of trust will need to complete authorization for a Criminal Background Check and/or fingerprint. Probation: All persons, including current City employees, selected for this position must complete a mandatory six‑month probation. Equal Employment Opportunity Baltimore City Government is an Equal Employment Opportunity Employer, committed to a workplace that values diversity, equity, and inclusion. The City prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodations should contact the Department of Human Resources directly; do not attach your request for accommodation to the application. BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER. #J-18808-Ljbffr City of Baltimore