Operations Manager

Elevated Elevator Services PositionElevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry's best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated's local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.Both Elevated and APi Group share a commitment to creating a people-first culture that focuses on leadership development and professional growth. APi Group's purpose, We Build Great Leaders, drives both companies to empower employees at all levels. Whether at the local level or within the broader APi network, our teams are guided by a distinct leadership culture that fosters collaboration, innovation, and excellence. Together, we are redefining elevator services with entrepreneurial spirit, superior service, and a shared vision of becoming the global standard of excellence.Responsibilities and DutiesEssential duties and responsibilities:Supervises Route and Repair Technicians direction and training, and communicating company policies, procedures and objectivesAdministers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employeesVisits job sites and performs quality audits to insure that route work is being completed efficiently and in a cost effective mannerIdentify issues that could potentially affect the overall reliability of customer's equipmentUses Company financial reporting review route management and callbacksMake necessary changes to improved profitabilityProvide technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costsEnforce Cancellation Reduction Program.Work with branch manager and service sales managers to address customer's needsMaintains up-to-date knowledge of all federal, state and local elevator industry code requirementsMaintains strong familiarity of industry products by reviewing equipment updates and supplier goodsAdminister parts program for contract service and repair to meet budget expectations and customer satisfactionManages the elevator repair process and ensures repairs are completed in a efficient and cost effective mannerOther duties assigned by Branch ManagerQualifications and SkillsThorough knowledge of the elevator industry and general management methods within the elevator industryBachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experienceAbility to define problems collect data, establish facts and draw valid conclusions.Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.SkillsPreferred:Adaptability: ExpertCustomer Service: ExpertAttention to Detail: ExpertMicrosoft Excel: ExpertInterpersonal Skills: ExpertListening: ExpertOrganized: ExpertOSHA Knowledge: ExpertTime Management: ExpertMicrosoft Word: ExpertEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.