Electrical Service Manager

Description We are looking for an experienced and driven Residential Electrical Service Manager to lead and grow our electrical service department. This position is responsible for the day-to-day performance of the electrical service team, including technician development, revenue and KPI performance, customer satisfaction, safety, quality, and operational efficiency. The ideal candidate is a strong leader who understands residential electrical service, knows how to coach technicians to provide options and solutions to homeowners, and can hold a team accountable while creating a positive, high-performance culture. Why Join Us? Competitive Compensation: Earn an estimated $90,000-$120,000+ annually. Weekly Pay: Get paid every Monday! Benefits: Medical, dental, vision, and life insurance coverage for you and your family. Company-Matched 401(k): Invest in your future with employer contributions. Paid Holidays + PTO: Enjoy paid company holidays in addition to accrued Paid Time Off. No On-Call Schedule: Maintain work-life balance with zero on-call requirements. Dispatch From Home: Start your day in a company-provided, fully stocked vehicle. Career Growth & Training: Access ongoing professional development from some of the best trainers in the industry. Responsibilities Lead and manage the daily operations of the electrical department. Recruit, interview, hire, train, and mentor electricians and apprentices. Conduct regular ride-alongs, coaching sessions, and performance reviews. Ensure technicians provide exceptional customer service and maintain high-quality workmanship. Monitor department performance, including revenue, profitability, conversion rates, and customer satisfaction. Schedule and coordinate workloads to maximize efficiency and meet service demands. Ensure compliance with all local, state, and national electrical codes and safety regulations. Address customer concerns and resolve escalated service issues promptly. Collaborate with dispatch, customer service, warehouse, and other departments to ensure smooth operations. Develop and implement processes to improve productivity and operational efficiency. Conduct team meetings and ongoing technical and sales training. Review job quality, callbacks, and warranty work to identify improvement opportunities. Prepare reports on key performance indicators (KPIs) and present results to leadership. Requirements Journeyman or Master Electrician license. 5+ years of residential electrical experience. Previous leadership or management experience in an electrical service environment. Strong communication, coaching, and problem-solving skills. Experience with scheduling software and service management platforms (e.g., ServiceTitan or similar). Valid driver's license with an acceptable driving record. #J-18808-Ljbffr