Technical Support Specialist I

POSITION TITLE:


Technical Support Specialist I


FLSA:


Non-Exempt


REPORTS TO:


Chief Technology Officer


UPDATED:


2022


SALARY/BENEFITS:


Per the Classified Employee Handbook


SCHEDULE:


12 - month

POSITION SUMMARY


The following position is available as part of a collaborative effort between the Brighton Area Schools, Fowlerville Community Schools, Hartland Consolidated Schools, Howell Public Schools, Pinckney Community Schools and Livingston Educational Service Agency. Outlined below is basic information regarding the position. The Technical Support Specialist I will be assigned to multiple consortium districts, service all of the districts in the collaborative and will report jointly to the local Technology Director and to the Chief Technology Officer at Livingston ESA.

ESSENTIAL FUNCTIONS

Note: These duties and responsibilities are judged to be "essential functions" in terms of the Americans With Disabilities Act or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The statements below are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person. Other duties may be assigned.

• Repairing, imaging, inventory, and software installation of computers and other peripherals.
• Answer technical questions and help users become efficient in the application of current and new technology
• Assist staff in the full utilization of standard software package features
• Prioritize, track, and report technology work orders
• Repair, image, inventory, and deploy software for assigned consortium district technology assets
• Maintain accurate and complete records of all technology assets
• Manage deployment and redeployment of technology assets within assigned consortium school districts
• Troubleshoot, maintain, clean and repair assigned consortium district technology assets and associated software
• Assist the Systems Administrator, Systems Engineer and System Analyst in day to day tasks
• Train and mentor consortium technology staff on areas of expertise

ADDITIONAL DUTIES

• Performs other related tasks as assigned.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required, college degree preferred
• Experience with desktop, laptop and printer hardware maintenance required.

KEY CHARACTERISTICS


The preferred candidate will have successful experience troubleshooting various operating system environments both desktop and mobile. Knowledge of K-12 educational organizations and the ability to communicate and facilitate with staff is essential to the success of the technician.

EVALUATION


Performance for this position will be evaluated on an annual basis.

LANGUAGE SKILLS


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of staff, parents, and the general public.

MATHEMATICAL SKILLS


Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

REASONING ABILITY


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS


While performing the duties of this job, the employee is frequently required to walk and sit, maneuver over/under fixtures (climb, crawl) and lift a minimum of 50 lbs.

WORK ENVIRONMENT


While performing the duties of this job, the employee is occasionally exposed to outside-weather conditions. The noise level in the work environment is moderate to quiet.

The employee shall remain free of any alcohol or non-prescribed controlled substance in the workplace throughout his/her employment in the district.

The Board of Education of the Livingston Educational Service Agency does not discriminate on the basis of race, color, religion, national origin, sex, (including sexual orientation or transgender identity), disability, age, religion, height, weight, marital or family status, military statues, ancestry, genetic information, or any other legally protected category, (collectively, "Protected Classes"), in its programs and activities, including employment opportunities.

Inquiries regarding non-discrimination policies should be directed to the Assistant Superintendent for Administrative Services.