TGGCAD02 - Customer Service Representative

Benefits: Bonus based on performance Company parties Competitive salary Flexible schedule Free food & snacks Free uniforms Health insurance Opportunity for advancement Training & development Roles & Responsibilities: With a focus on excellent customer service, efficiency and time management, a well-organized Customer Service Rep, will be responsible for overseeing and handling inbound and outbound communication with all customers, and for developing intra-office communication protocols, as needed. Below is a list of various specific duties, not limited in overall scope and subject to change: Answer inbound phone calls promptly during business hours. Pre-screen incoming leads/potential customers in a proper manner. Respond to any voicemails and/or messages from answering service or new customer lead portals. Manage and respond the inbound email correspondence and forward accordingly. Greet customers and all other visitors to the showroom promptly and professionally (if applicable). Schedule estimate appointments properly using the appropriate customer software. Quote product by telephone for potential new clients/customers. Assist Estimators with follow up on pending estimates by phone and/or email. Help with scheduling work appointments for Installation Techs, along with customers accordingly. (if applicable) Qualifications & Educational Requirements: 1-3 years’ residential glass experience (ordering, quoting, office/project management) preferred. HS Diploma or equivalent. 2 or 4-year college degree preferred. All candidates must pass initial background check and drug test. Preferred Skills: Excellent verbal/written communications skills. Microsoft Office proficient (Word, Excel). Proficient with Google Applications. *Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.