Manager, Software Engineering

Manager, Software Engineering

That's our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

This role sits with the DCL SEAS team and leads a software engineering team responsible for the design, delivery, and operation of critical Disney Cruise Line and Adventures by Disney platforms, with primary focus on the Seaware ecosystem and its integrations.

The role balances engineering delivery and platform operations, ensuring scalable, resilient, and secure systems while aligning with enterprise technology standards. It requires close partnership with SE, SRE, database, cybersecurity, Product, BSM and vendor teams to deliver high-quality solutions that support both operational and business outcomes.

The Manager, Software Engineering will report to the Sr. Manager, Software Engineering.

• Build, coach, and develop a high-performing engineering team, fostering growth, accountability, and technical excellence
• Lead an engineering team responsible for the design, development, delivery, and support of the Seaware platform and its integrations
• Own the end-to-end lifecycle of platform capabilities, including prioritization, development, release, and continuous improvement
• Establish and drive engineering and operational priorities, ensuring alignment with business goals, timelines, and platform stability
• Partner with SE, SRE, and database teams to implement and operationalize platform standards for scalability, resiliency, performance, and disaster recovery
• Drive service reliability and operational excellence, including incident response, root cause analysis, observability, and performance monitoring through defined KPIs and SLAs
• Oversee SEAS change and release management, including cross-functional readiness, impact planning, and successful execution of platform releases
• Collaborate with cybersecurity teams to ensure alignment with enterprise security, compliance, and risk management standards
• Drive adoption of automation, AI, modern engineering practices, and observability tools to improve system efficiency and insight
• Partner with product, business, and finance stakeholders to align solutions with operational workflows and business outcomes, translating between business and technical domains as needed
• Oversee vendor relationships and managed services, ensuring accountability and alignment with platform objectives
• Contribute to technology strategy, modernization efforts, and investment prioritization across the platform portfolio

• 8+ years of experience in software engineering, platform engineering, or technology leadership
• Strong leadership skills with a demonstrated ability to motivate, coach, and develop teams Proven experience owning or supporting large-scale, high-throughput enterprise systems in complex environments
• Strong understanding of application architecture, APIs, integrations, databases, and distributed systems
• Experience troubleshooting complex issues across multiple application layers (system configuration, services, middleware, data)
• Experience with observability and monitoring tools (e.g., CloudWatch, Splunk, Datadog, Prometheus, Grafana)
• Ability to work effectively across technical and non-technical stakeholders and drive alignment
• Understanding of security, data protection, and compliance principles in enterprise systems
• Strong understanding of relational database concepts (Oracle preferred), including the ability to partner effectively with database engineering teams and oversee resolution of complex data and performance issues

• Experience supporting Seaware or similar reservation, hospitality, or travel platforms
• Understanding of business workflows, product configuration, and operational usage patterns within travel or commerce platforms
• Experience with vendor-supported platforms and third-party integrations
• Experience with event-driven architectures and enterprise integration patterns

• Bachelor's Degree in business, technology, science, or a related discipline

The hiring range for this position in Orlando, FL is $163,400.00-$219,100.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences .

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.