Aftermarket Spare Parts Coordinator

Spare Parts Sales Coordinator

The Sales Coordinator supports Kawasaki Robotics' Aftermarket Spare Parts team by managing order intake, coordinating customer requests, and ensuring a smooth sales-to-fulfillment process. This role is ideal for an organized, customer-focused professional who enjoys supporting a sales team, working with systems like SAP, and keeping operations running efficiently in a fast-paced environment.

Key Responsibilities

• Serve as a primary point of contact for customers via phone and email.
• Coordinate spare parts orders, including PO entry, order changes, and acknowledgements.
• Communicate lead times, shipping details, and order status.
• Support the sales team with order processing, inventory coordination, and purchasing support.
• Identify opportunities to upsell parts and services.
• Maintain accurate records in SAP
• Assist with improving processes and customer experience.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Experience in sales coordination, inside sales, or order management
• Strong proficiency in Microsoft Office, especially Excel
• Recent SAP experience preferred

Why This Role?

• Exposure to robotics and automation
• Opportunity to grow into a long-term role