Assistant Branch Manager

Division: Retail Banking Department: Various – Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 8 Pay Range: $21.55 - $36.63 Location: Providence, RI Purpose / Objective Assists the Financial Center Manager with growing the Bank by managing customer relationships, directing branch operations, supervising team members and ensuring that the entire team consistently provides excellent customer service. Key Accountabilities Educates clients on our products and services offered in the branches and digitally. Initiates, processes and closes various loans, including Consumer, Home Equities and Small Business. Is adept at asking clients questions related to their finances and managing relationships with tools such as the Relationship Builder and Salesforce. Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage. Leads through lobby management, ensures prompt welcoming of assistance to clients, and genuinely thanks clients for their business. Resolves routine and complex client issues or problems. Is proficient in the digital banking space and can assist clients with adoption. Ensures proper documentation and compliance for all new accounts and account maintenance. Assists Financial Center Manager in building/managing sales culture to achieve branch goals and Bank-wide initiatives. Brings the best out of employees by educating, coaching, developing, and training them. Monitors quality and efficiency of client experience in the branch, including the Branch Consistency Standards. Communicates Bank policies, programs, and objectives. Takes a leadership role in conducting staff meetings and morning huddles. Maintains awareness of Federal and state banking regulations and branch security program. May review and approve legal documents related to accounts. Stays abreast of new products, services, and promotions and educates and supports the entire branch team. Provides ongoing assistance in managing day-to-day branch operations; opens and closes the branch while ensuring adherence to security measures. Provides backup to the Branch Officer and/or client service line. Conducts and/or approves client transactions and exceptions as needed. Ensures the branch maintains a professional appearance and supplies inventory levels. Reviews various branch reports; may oversee monthly branch audit process. Provides input for staff performance management. May recommend salary adjustments and transfers. Resolves routine personnel problems and provides support in counseling or disciplinary actions. Assists with interviewing potential candidates and in making hiring decisions. May manage time and attendance for staff. May also be responsible for weekly scheduling of branch staff as well as the monthly Saturday schedule. Ensures compliance with all banking laws, rules, regulations, and prescribed policies, practices and procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties. Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of the SAFE Act. Available to work Saturday hours and travel to nearby offices as required. Education High school diploma or equivalent Experience 3-5 years of branch banking experience Demonstrated ability in decision making, handling difficult situations, initiative, and leadership Skills & Knowledge Excellent customer service/sales skills Decision making and problem-solving skills Written/verbal communication skills Ability to handle multiple tasks Strong interpersonal skills Supervisory/management skills Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Beacon Bank