Overnight Towing Dispatcher

Job Description

Job Description

Benefits:

• Employee discounts
• Free food & snacks
• Training & development

We are currently hiring for an OVERNIGHT dispatcher (8:00 PM - 8:00 AM) for a shift schedule with 3 days on and 4 days off.

Shift 1:
Sunday, Monday, Tuesday Overnights
Followed by 4 days off

Please note: These are 12-hour overnight shifts, and maintaining a consistent sleep schedule is important. Candidates who work additional jobs during daytime on their days off will find the transition between daytime and overnight challenging.

About Us

Parking & Towing Enforcement is a 24/7 towing and vehicle storage operation based in Austin, TX. We work with law enforcement, apartments, businesses, shopping centers and motorists, keeping properties clear and vehicles moving.

Position Overview

If you can spot a make and model just by the headlights, you’re probably going to feel right at home here. We’re hiring detail-oriented bilingual (English/Spanish) Dispatchers to join our overnight team. In this role, you’ll answer phone calls, assist customers, coordinate with tow truck drivers, process vehicle releases, and input/report vehicle information into our database systems.

This position is a mix of office work and operations support. Some nights are slower and focused mainly on vehicle records, paperwork, and answering calls, while other nights move quickly with impound releases, roadside calls, dispatching drivers, and customer interaction. Responsibilities can change throughout the shift depending on call volume, city events, weather, and overall company activity.

If you enjoy multitasking, staying organized, solving problems, and working in a real-world operations environment, this could be a great fit for you.

Key Responsibilities

Handle calls from:

• Stranded motorists
• Residents, property managers, and business owners requesting towing
• Vehicle owners with impounded vehicles
• Dispatch tow trucks based on urgency and availability
• Use sales skills to convert roadside inquiries into confirmed tows
• Process vehicle releases per Texas VSF regulations
• Approve and manage resident parking permits
• Maintain accurate records of dispatches, calls, and activity logs
• Support general administrative and documentation tasks

Qualifications

• Bilingual - English / Spanish REQUIRED.
• Must be able to pass Texas Department of Licensing & Regulation required background check, pre-employment and random drug testing.
• Active VSF Employee License preferred (but not required to apply)
• Experience in dispatching, customer service, or phone-based sales preferred
• Strong communication and conflict de-escalation skills
• Tech-savvy and detail-oriented
• Reliable transportation to and from work.

Why Join Us

• Paid training
• Fast-paced, supportive, and professional team environment
• Healthcare, 401(k), paid time off, sick days, and personal days
• Opportunities for growth into leadership and management roles

LGBTQ+ individuals, People of Color, and Veterans are strongly encouraged to apply. We are an equal opportunity employer.