Client Service Representative

Delivering exceptional customer service, the full-time Client Service Representative will manage incoming inquiries through various communication channels, troubleshoot complex issues, and maintain accurate documentation in a remote work environment. Key responsibilities Respond to customer inquiries and complaints using professional etiquette across multiple communication platforms Research and resolve complex customer issues, ensuring timely follow-up and documentation Provide coaching and training to less experienced staff while suggesting process improvements for departmental efficiency Required qualifications 2 years of experience in a similar customer service role High School Diploma or Equivalent Basic understanding of medical and laboratory terminology Proficiency in Microsoft Office products and Salesforce Ability to maintain confidentiality and professionalism in stressful situations