Quality Assurance Coordinator- Wake JDC

AgencySafetyDivision70000075 Dept of Public SafetyJob Classification TitleYouth Counselor (S)Position Number60093475GradeNC08About UsThe Department of Public Safety's mission is to safeguard and preserve the lives and property of the people of North Carolina through preparation, prevention, and protection with integrity and honor. Our agency houses many public safety divisions, including Emergency Management, Juvenile Justice and Delinquency Prevention, Alcohol Law Enforcement, Samarcand Training Academy, and the North Carolina National Guard. Join us along with our more than 3,000 employees and 12,000 National Guard members in providing exceptional public safety services to the citizens of North Carolina.Description of WorkWe are looking for candidates who have a passion for helping court-involved youth. We are Working Together to Strengthen North Carolina’s Youth and Families!The Division of Juvenile Justice and Delinquency Prevention is committed to the reduction and prevention of juvenile delinquency by effectively intervening, educating and treating youth in order to strengthen families and increase public safety. If you have a passion for making a difference in the lives of North Carolina's youth, we welcome you to be part of the team.The State of North Carolina provides work/life balance, a team-oriented culture, opportunities for advancement, and interesting work. If you are looking to serve others, this is the place for youPositions will report directly to the Facility assigned Regional ManagerWork Schedule will be primarily 10am-7pm. With 1 weekday per week being 1pm-10pm. Expected to work 1 Saturday and 1 Sunday throughout the month.Job Duties for this position require driving a state vehicle. A valid driver's license must be obtained by hie date.Job Duties:Facility point of contact for peer review, policy compliance, and quality assurance.Provides oversight on ERC late scans reports; propose late scan improvement ideas to management.Reviews case notes and records in NC-JOIN for accuracy. Ensures quality of daily case notes in NC-JOIN. Makes daily visits to juveniles on room confinement, completes confinement/behavior documentation, and makes recommendations to management for extension or removal from special management status.Community support and facility programming by connecting to volunteers, motivational speakers, community partners, etc. plans, supervises, and supports organized recreation, sports events, and weekend/holiday programming. Assists with major events at the facility (graduation, fun days, college/job fairs, spontaneous incentives for juveniles, staff appreciation/service awards, special programs, etc)Assists Facility Field Specialist positions by scheduling and training setup, identify equipment needs, serve as an ILT, and reviews TROI reports.Assists the facility in preparation for audits and site visits with outside agencies; assists in all drills, ensures that follow-up is made with each juvenile that raised issues after the site visit debriefings.Assists with camera footage review to ensure policy compliance and best practices; makes recommendations for improvementsAssists with juvenile intakes, court appointments, adult stay juvenile court dates, attorney contacts, medical appointments, etc., serves as secondary point of contact for HB834 designated juveniles; ensures that juvenile photographs, demographics, housing unit assignments, and juvenile location information in NC-JOIN are updated regularly.Coordinates space and schedules employees and/or juveniles for interviews for investigationsAssists with annual fiscal inventory; maintain supplies; recommend supply reorder; manages facility canteen program; p-card purchases.Assists with scheduling and supervising special visits at the facility (attorney, family, therapy, JCCs, etc.)Assists with completing approved juvenile phone calls to family, JCCs, and attorneys; ensures documentation is completed on the phone log. Assists with making parental notifications regarding intakes, incidents, and room confinement placement.Assists with special transports for juveniles that are high-risk; assists with transportation and supervision at off-campus outings or special recreational events.Ensures that juvenile grievances and special conditions appeal forms are collected, tracked, responded to, and filed in a timely manner. Coordinates Step 2 and Step 3 grievance responses when the Step 1 facility response is appealed by the juvenile.Knowledge Skills and Abilities/Management PreferencesSalary Range: $39,244-$68,679DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.The Minimum Education and Experience (E&E) are REQUIRED to qualify for this position. All work history and education (including accurate dates of employment/attendance) must be documented on the application. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application . A complete, all-inclusive application maximizes an applicant’s potential to qualify for the position, as well as the highest possible salary. Salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. State Government Application Resources | NC Office of Human Resource sManagement Preference: These skills are not required but managers may choose to interview/select applicants who demonstrate Management Preferences.Demonstrated knowledge of adolescent developmentDemonstrated experience with counseling skillsDemonstrated experience with crisis intervention techniquesDemonstrated experience working with minority groupsDemonstrated experience working with a multidisciplinary service teamPlease note: You must be physically capable of applying the proper methods and procedures to physically restrain juveniles and defend self after being properly training by the department. The physical demands for this position will be discussed during the interview.This job classification also qualifies for the employee Referral Bonus program. If you were referred to this job posting by a current DPS employee, and you are hired, that employee could qualify for a referral bonus.NEW STEP PAY PLAN!Youth Counselor's enjoy annual salary increases with a step pay plan! Your initial salary is based on your total months of related education and experience above the minimum requirements (Bachelor's degree and 24 months of related experience or equivalent combination of education and experience (6 years)). Please list all work experience in order for you to receive maximum credit. This will help determine the correct salary and step for potential candidates. Candidates will only receive credit for experience documented on the state application. Once hired, your pay will continue to increase as you gain more related experience up to step 6 and you may also qualify for other promotional opportunities. There are many opportunities for promotional advancement within Juvenile Justice!Step 0- $41,558Step 1- $44,468Step 2- $47,137Step 3- $49,494Step 4- $51,473Step 5- $53,017Step 6- $54,078Work Schedule:This is a full-time position. These positions are required to work shift work and will vary depending on the need of the facilities. Must be able to work weekends, holidays and evenings.Benefits:This is a full-time position (40 hours per week) with State Benefits , including paid vacation, paid sick leave, paid holidays, retirement, and health insurance.Supplemental and Contact InformationThe North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.Public Service Loan Forgiveness ProgramFor applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program . Visit to learn more.TranscriptsDegrees and transcripts must be received from appropriately accredited college or university.Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education.International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification : .Military ExperienceApplicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application.Applicants seeking National Guard Preference:A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS).A former member of the North Carolina National Guard who served for at least 6 years and were discharged under honorable conditions, must attach either a DD256 or NGB 22.The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape. " PREA Hiring and Promotion Prohibitions . Selected applicants for positions which are subject to PREA will undergo a PREA-specific background check. Our agency supports second-chance employment for individuals who were previously incarcerated, or justice involved, and we invite all potential applicants to apply for positions for which they may be qualified. Due to the nature of work performed in our agency, prior convictions and/or charges may prohibit employment for positions which are subject to PREA or other position-specific background checks.If applying for a Juvenile Justice & Delinquency Prevention position certified through the NC Dept. of Justice - Criminal Justice Standards Division, please click this link for specific certification requirements: Juvenile Justice Officer & Juvenile Court Counselor Certification .Per NC General Statute 143B-1209.54, applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI’s Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service (“RAP Back”) . This is in addition to submitting fingerprints during the application process.Due to the volume of applications received, we are unable to provide information regarding the status of your application. If you are selected for an interview, you will be contacted by the hiring manager. If you are no longer under consideration, you will receive an email notification.#JJMinimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Bachelor’s degree from an appropriately accredited institution and two years of experience working with the juvenile/family client population and/or related human services experience;or an equivalent combination of education and experience.Necessary Special Qualifications Applicants for positions designated as Juvenile Justice Officers are subject to and must meet the hiring and training standards established by the North Carolina Criminal Justice Education and Training Standards Commission, as defined in Title 12, Chapter 9 of the NC Administrative Code, by the statutory authority of GS 17C.Selected applicant must attend and successfully complete and pass the Juvenile Justice Officer Basic Training certification program. The certification requires three weeks to complete and is comprised of classroom and physically demanding training. This training is carried out at regional training centers and requires consecutive overnight stays. In addition, the selected candidate must:·Have or be able to obtain required documentation for certification as a Juvenile Justice Officer (i.e. a diploma).·Pass a Criminal Background check·Pass a Drug Screening test·Pass a Psychological test·Pass a Sexual Risk Screening test·Pass a Physical (to include Vision and Hearing)·Be a US citizen·Be at least 20 years of age·Have a valid driver's licenseEEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Kassia Elizabeth WhiteRecruiter Email:View email address on click.appcast.io This Video for Tips on Applying in Workday: #J-18808-Ljbffr North Carolina Department of Public Safety