Consumer Sales Representative

Churchill Downs Racetrack ("CDRT"), the world's most legendary racetrack, has been the home of The Kentucky Derby, the longest continually held annual sporting event in the United States, since 1875. Located in Louisville, CDRT features a series of themed race days during Derby Week, including the Kentucky Oaks, and conducts Thoroughbred horse racing during three race meets in the Spring, September and Fall. CDRT is located on 175 acres and has a one-mile dirt track, a 7/8-mile turf track, a stabling area, and provides seating for approximately 60,000 guests. The stable area has barns sufficient to accommodate 1,400 horses and a 114-room dormitory for backstretch personnel. CDRT also has a year-round simulcast wagering facility .

JOB SUMMARY

Important Note: This is a 12-month sales development program that will provide you the opportunity for promotion to a full time, senior level sales position. This position will begin in June 2026.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sell a full menu of ticket products, including Kentucky Derby and Kentucky Oaks tickets, Day at Race tickets and group ticket packages
• Complete 60 outbound phone calls per day with provided lists with the overall intent to qualify purchasers and sell tickets
• Be available to work some evenings, weekends, race days, holidays and all of Derby Week
• Answer inbound phone inquiries and manage customer interactions regarding Derby Week, and handle general ticketing and parking questions while providing first-class customer service
• Help qualify leads for our Groups, Premium and Luxury Sales teams
• Renew, service and maintain current accounts as needed
• Leverage current account base to secure referrals to sell additional tickets, group outings and suites
• Prospect and cold call on leads outside of the current base
• Other duties as assigned

REQUIRED SKILLS AND ABILITIES

To perform this job successfully, the candidate must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Proficient in basic software programs
• Creative and enthusiastic with excellent interpersonal skills
• Available to work race days and special events
• Possess a willingness to work long hours, evenings, weekends and holidays
• People-oriented, able to multi-task, organized, motivated and detail focused
• Prior interaction with the public and/or working knowledge of the horse racing industry preferred
• Proficiency in Microsoft Office and other related software and open to learning new technologies

EDUCATION AND EXPERIENCE

• A Bachelor's degree (B.A.) from a four-year college or equivalent combination of education and experience is preferred
• LANGUAGE SKILLS:
• Ability to communicate effectively (oral & written) with all types of clients, co-workers, and the general public. Ability to communicate effectively under pressure and when working under a deadline
• MATHEMATICAL SKILLS:
• Knowledge to apply mathematical operations to such tasks as analyzing costs, return on investment, and analyzing metrics and statistics in comparison to company goals and performance
• REASONING ABILITY:
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret directions and technical diagrams
• PROBLEM-SOLVING REQUIREMENTS:
• When dealing with prospects and clients, the employee must show discretion when making recommendations regarding options and event details for a Churchill Downs Racetrack event
• MACHINE, TOOLS, AND EQUIPMENT:
• Computer, printer, calculator, copy and scanning machine, telephone, software packages, etc.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee will be required to sit for extended periods of time
• While performing the duties of this job, the employee may also be required to stand: walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
• The employee may be asked to occasionally lift up to 20 lbs.
• The employee may be required to work nights, weekends, and holidays
• The noise level in the work environment is moderate

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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