Virtual Residential Outreach Specialist - Call Center

Virtual Residential Outreach Specialist - Call Center

Location: San Diego, CA

Job Id: 1115

of Openings: 2

Richard Heath & Associates, Inc. (RHA) is currently seeking a talented professional for the following opportunity:

Residential Outreach Specialist

The Virtual Residential Outreach Specialist will provide excellent customer service via inbound and outbound telephone and email; answering detailed questions on all program guidelines for increased enrollments. Assist callers with request for Program services, status checks and document inquiries and complaints. Research information in Program database and data enter caller information/updates into the Program database.

What you will be doing:

• Introducing the Energy Saving Assistance program and explaining this free benefit to the customer

• Schedule appointments for enrollment in program services

• Perform Data Entry, update and manage program information within program database

Skills we are looking for:

• Excellent, consistent attendance

• Increasing levels of energy program competency

• Ensure efficient daily work by remaining on task and managing time effectively to meet all Program set production goals

• Excellent written communication skills (grammar and punctuation)

• Provide excellent customer service by treating all fellow employees and customers with respect

Qualifications:

• High school diploma or equivalent

• 1 year of experience in a customer service environment

• 1 year of experience in an office environment performing administrative duties

• 2 years of experience in a call center environment

Pay: $18hr - $20hr

Who is RHA?

For 45 years, Richard Heath & Associates, Inc. (RHA) has delivered innovative, impactful programs with expansive reach into California’s hard to serve communities, and has helped over 1,000,000 residents and small businesses conserve resources. RHA has now joined forces with Resource Innovations to expand energy resilience solutions. More impact, more action.

WHY IT IS EASY TO FEEL PASSIONATE ABOUT OUR WORK:

Our Vision - Connecting our clients to diverse populations

Our Mission - working together to improve lives by delivering socially responsible solutions.

Our Values - PA2CT

Proactive Adaptable/Accountable Committed Team

Our Motto­ - Doing whatever it takes

Richard Heath & Associates is an equal opportunity employer committed to a diverse workforce

Employment is contingent upon passing all required clearances of the position, which may include but not limited to: criminal history, driving record, education and employment verification, and drug testin