Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Associate Customer Onboarding Manager

$50k - $65k
Full-time

World Wide Technology

Eligible Work Locations: Remote - Nationwide, United States

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Customer Experience team?

WWT’s Customer Experience (CX) team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue foster quality business outcomes and our customers view us as their strategic advisors.

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience an area of great opportunity for potential candidates.

What will you be doing?

World Wide Technology is seeking an Associate Customer Onboarding Manager to facilitate onboarding and software lifecycle activities for customers engaged in recurring revenue agreements. This role represents the initial post-signature contact with clients and provides guidance regarding license consumption, OEM tools, provisioning, reporting, and custom requests. The primary objective is to proactively eliminate obstacles, establish a robust foundation, and maximize consumption of entitled software and features, thereby supporting customers in achieving their business goals.

The Associate Onboarding Manager must effectively communicate the importance of onboarding initiatives, which are essential for establishing necessary conditions for success. Operationalizing a client’s technology solution requires thorough knowledge of software entitlements, functionalities, and best practices for utilization. Upon achieving operational readiness, the Onboarding Manager adopts the client’s objectives as their own, focusing exclusively on ensuring the client’s success in advancing their business strategies.

Ideal candidates demonstrate persistence and a strong willingness to learn. This position offers an excellent opportunity for highly driven individuals to broaden their understanding of business operations. Engaging presentation skills and innovative thinking are crucial for success. Daily responsibilities may fluctuate, requiring adaptability, flexibility, and the capacity to develop new processes as needed.

Key qualifications for this role include:

  • Strong organizational abilities, with proficiency in multitasking
  • Initiative and comfort working in dynamic, ambiguous environments
  • Effective problem-solving skills and practical judgement
  • Ability to operate independently and prioritize daily tasks
  • Enthusiasm for continuous learning and adaptability
  • Effective use of a tool to track shared workloads
  • Anticipatory approach to identifying needs and outcomes
  • Capability to create and deliver presentations to customer contacts and stakeholders
  • Resilience and determination to overcome challenges
  • Commitment to network with peers and self-education to support customers’ technology requirements
  • Willingness to learn from senior team members with minimal supervision

Responsibilities:

  • Serve as a primary contact for clients, field sales, and all EA activities
  • Support assigned Customer Experience team members by adhering to timelines, requirements, and priorities
  • Support account team members on Lifecycle Onboarding by adhering to timelines, requirements, and priorities
  • Manage client requests to transition EA deals and lifecycle onboarding to an operational state
  • Develop materials and facilitate customer onboarding kickoff calls
  • Document onboarding activities in Gainsight, following playbook protocols
  • Construct and present Customer Success Roadmaps to foster increased adoption and utilization
  • Develop templatized material to review data sets within tools for onboarding purposes
  • Construct client’s online portal, consisting of all EA specifics and requirements, WWT services, WWT engagements, etc.
  • Provide in-depth licensing training and best practices
  • Maintain ongoing knowledge and insight of supported products and programs
  • Partner with all areas of WWT to ensure the client is exposed to services and value throughout the term of their agreements
  • Engage with our OEM partners to achieve expertise around assigned OEM’s products, people, and processes
  • Manage all aspects of client requests in order to drive consumption with full engagement with WWT delivery departments
  • Identify new areas of opportunity beyond current organizational thinking
  • Ability to self-educate and self-regulate time, focus and efforts to appropriately onboard yourself into the role/team, leveraging senior team members as mentor-type partners

Qualifications:

  • Experience (1-2 years) in the fields of Customer Success, Sales, Business Development, or Project Management
  • Base-level understanding of Cisco Enterprise Agreements, products and solutions is required, Cisco certification is a plus
  • Proven ability to successfully solve problems quickly and take a “common sense” approach to challenges
  • Ability and willingness to perform comfortably within an ambiguous and quickly changing environment
  • Experience dealing with all levels of Corporate structure
  • Previous Program/Project management a definite plus
  • Strong business acumen
  • Strong internal motivation and passion for learning
  • Proven facilitation skills
  • Strong project or process management skills

Education:

  • Undergraduate Degree in related field required

20% Nationwide Travel may be required

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $50,000.00 to $65,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

Want to learn more about Customer Experience? Check us out on our platform:

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email View email address on click.appcast.io .

#LI-RM1

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Associate Customer Onboarding Manager in Arcata, CA vacancy
  •  ...- Research marketing and advertising trends in the recruiting industry. The Recruitment Marketing Performance & Optimization Associate Specialist Skillbridge trainee will support Maximus recruitment marketing teams by improving performance visibility, data accuracy... 
    Suggested
    Minimum wage
    Full time
    Contract work
    Temporary work
    Traineeship
    Work experience placement

    Maximus

    Arcata, CA
    16 hours ago
  •  ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced...  ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus... 
    Suggested
    Full time

    Globe Life: Moore Organizations

    Arcata, CA
    16 hours ago
  •  ...By attending this event you will hear directly from real Capital One Associates about their experience from campus to corporate. We will discuss what factors pushed them to choose capital one over other options. Even more, you will hear what keeps them at Capital One... 
    Suggested
    Remote job

    Capital One

    Arcata, CA
    1 day ago
  • $69.2k - $86.5k

     ...Remote - Nationwide, United States Associate Strategic Resource Engagement Manager Preferred Location: Eastern or...  ..., professional services and customer satisfaction. They’ve helped organizations...  ...to the Resources/Customers Onboarding & Offboarding Day-to-Day... 
    Suggested
    Full time
    Remote work
    Shift work

    World Wide Technology

    Arcata, CA
    16 hours ago
  •  ...to families and individuals &##128313;Educate clients on policies that prevent financial disaster during times of loss &##128313;Manage your own book of business through virtual appointments - Use our proven internal blueprint and warm leads—NO COLD calling necessary... 
    Suggested
    Full time

    Globe Life: Moore Organizations

    Arcata, CA
    4 days ago
  • $2,321 per week

     ...enables our travelers to search for jobs as well as upload and manage needed information quickly and simply, thus allowing for speedy...  ...Convergence Medical Staffing Mobile App for free. Requirements Required for Onboarding ~ Job Description - House Supervisor... 
    Weekly pay
    Full time
    Contract work
    Temporary work
    Immediate start
    Shift work
    Day shift

    Convergence Medical Staffing

    Arcata, CA
    4 days ago
  • $2,321 per week

     ...enables our travelers to search for jobs as well as upload and manage needed information quickly and simply, thus allowing for speedy...  ...The Apple Store or Google Play. Requirements Required for Onboarding ~ Job Description - House Supervisor 29781717EXPPLAT... 
    Weekly pay
    Full time
    Contract work
    Temporary work
    Immediate start
    Shift work
    Day shift

    TravelNurseSource

    Arcata, CA
    4 days ago
  • Click here to see-A Day in the Life - Deli Clerk A Day in the Life: As a Deli Clerk, no one day is ever the same. You are someone who prides themselves on exceptional customer service and their knowledge of deli meats, cheeses, salads, sandwiches,

    Albertsons

    Eureka, CA
    16 hours ago
  • $16.5 - $24.5 per hour

     ...store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also...  ...a safe and efficient manner. Ability to use delivery fleet management hand-held devices to process deliveries, capture customer signatures... 
    Hourly pay
    Minimum wage
    Local area
    Immediate start
    Flexible hours

    O'Reilly Auto Parts

    Mckinleyville, CA
    3 days ago
  •  ...review their benefit needs Present supplemental benefit solutions virtually via zoom Build and maintain client relationships Manage your schedule and pipeline independently Develop leadership skills with opportunities for advancement Military background,... 
    Remote job
    Full time

    Zuzick Organization of Globe Life

    Arcata, CA
    4 days ago
  • $60 per hour

     ...Registered Nurse (RN) | Nurse Manager Location: Arcata, CA Agency: Adelphi Healthcare Pay: $60 per hour Contract Duration: 13 Weeks Start Date: ASAP About the Position TravelNurseSource is working with Adelphi Healthcare to find a qualified... 
    Hourly pay
    Daily paid
    Permanent employment
    Full time
    Contract work
    Immediate start
    All shifts
    Flexible hours
    Shift work

    TravelNurseSource

    Arcata, CA
    5 days ago
  • $185k - $230.46k

     ...Telemedicine Annual Compensation: $185,000 to $230,461 Key Responsibilities: As a Navy Orofacial Pain Specialist, you’ll diagnose and manage complex pain disorders affecting the head, face, jaw, and temporomandibular region in support of military readiness and clinical... 
    Full time

    U.S. Navy

    Arcata, CA
    3 days ago
  • $828 - $2,401 per week

     ...contract after contract. The Convergence Medical Staffing Mobile App enables our travelers to search for jobs as well as upload and manage needed information quickly and simply, thus allowing for speedy submittal to facilities. Travelers find our online credentialing... 
    Weekly pay
    Full time
    Contract work
    Temporary work
    Immediate start
    Shift work
    Day shift

    TravelNurseSource

    Arcata, CA
    4 days ago
  • $828 - $2,401 per week

     ...contract after contract. The Convergence Medical Staffing Mobile App enables our travelers to search for jobs as well as upload and manage needed information quickly and simply, thus allowing for speedy submittal to facilities. Travelers find our online credentialing... 
    Weekly pay
    Full time
    Contract work
    Temporary work
    Immediate start
    Shift work
    Night shift

    Convergence Medical Staffing

    Arcata, CA
    4 days ago
  •  ...Inc. to find a qualified House Supervisor RN in Arcata, California, 95518! Oversees nursing personnel, makes regular rounds, and manages staff scheduling/coverage, including using overtime to cover needs when necessary. Evaluates patient care plans, assists with the... 
    Weekly pay
    Full time
    Contract work
    Local area
    Immediate start
    Shift work
    Night shift

    TravelNurseSource

    Arcata, CA
    4 days ago
  • $2,190 per week

    Registered Nurse (RN) | House Supervisor Location: Arcata, CA Agency: Accurate Staffing Consultants Pay: $2,190 per week Shift Information: 3 days x 8 hours Start Date: ASAP About the Position Accurate Staffing Consultants is currently seeking...
    Full time
    Immediate start
    Shift work

    Accurate Staffing Consultants

    Arcata, CA
    4 days ago
  • $828 - $2,401 per week

     ...contract after contract. The Convergence Medical Staffing Mobile App enables our travelers to search for jobs as well as upload and manage needed information quickly and simply, thus allowing for speedy submittal to facilities. Travelers find our online credentialing... 
    Weekly pay
    Full time
    Contract work
    Temporary work
    Immediate start
    Shift work
    Night shift

    TravelNurseSource

    Arcata, CA
    4 days ago
  • $2,206 - $2,406 per week

     ...Registered Nurse (RN) | Case Manager Location: Eureka, CA Agency: Ventura MedStaff Pay: $2,206 to $2,406 per week...  ...bonus Please apply or contract us at: or (***) ***-**** Requirements Required for Onboarding CORES 2 (Nursing) Medication Exam... 
    Weekly pay
    Full time
    Contract work
    Flexible hours
    Shift work

    Ventura MedStaff

    Eureka, CA
    3 days ago
  • $2,036 - $2,189 per week

     ...Registered Nurse (RN) | Case Manager Location: Arcata, CA Agency: Host Healthcare Pay: $2,036 to $2,189 per week Shift Information: Days Start Date: ASAP About the Position TravelNurseSource is working with Host Healthcare to find a qualified... 
    Full time
    Local area
    Immediate start
    Shift work

    TravelNurseSource

    Arcata, CA
    4 days ago
  • $2,190 per week

     ...when you take care of clinicians, everything else takes care of itself. Our healthcare division is led by industry veterans who have managed thousands of placements across the country, giving us deep insight into what travel nurses truly need on assignment: transparency,... 
    Full time
    Immediate start
    Shift work

    TravelNurseSource

    Arcata, CA
    4 days ago
  • $2,036 - $2,189 per week

     ...Registered Nurse (RN) | Case Manager Location: Arcata, CA Agency: Host Healthcare Pay: $2,036 to $2,189 per week Shift Information: Days Start Date: ASAP About the Position Host Healthcare is an award-winning travel healthcare company with... 
    Full time
    Immediate start
    Shift work

    Host Healthcare

    Arcata, CA
    4 days ago
  • $2,409 per week

     ...Registered Nurse (RN) | Case Manager Location: Eureka, CA Agency: Mindlance Health Pay: $2,409 per week Shift Information...  ...healthcare openings, visit Requirements Required for Onboarding BLS Case Management Exam Case Manager RN Skills... 
    16 hours
    Full time
    Contract work
    Local area
    Shift work
    Night shift
    Weekend work
    Day shift

    TravelNurseSource

    Eureka, CA
    2 days ago
  • $2,546 per week

     ...Registered Nurse (RN) | Case Manager Location: Eureka, CA Agency: Care Career Pay: $2,546 per week Shift Information...  ...with tomorrow in mind. Requirements Required for Onboarding Case Manager - Skills RN/LPN Case Manager 29930356EXPPLAT... 
    Full time
    Contract work
    Shift work

    TravelNurseSource

    Eureka, CA
    3 days ago
  • $2,206 - $2,406 per week

     ...Registered Nurse (RN) | Case Manager Location: Eureka, CA Agency: Ventura MedStaff Pay: $2,206 to $2,406 per week...  ...medical professionals in their field.  Requirements Required for Onboarding CORES 2 (Nursing) Medication Exam 29929914EXPPLAT... 
    Weekly pay
    Full time
    Contract work
    Flexible hours
    Shift work

    TravelNurseSource

    Eureka, CA
    3 days ago
  • $2,546 per week

     ...Registered Nurse (RN) | Case Manager Location: Eureka, CA Agency: Care Career Pay: $2,546 per week Shift Information...  ...promote cost-effectiveness. Requirements Required for Onboarding BLS Case Manager - Skills Core Mandatory Exam - Nursing... 
    Full time
    Contract work
    Shift work

    Care Career

    Eureka, CA
    2 days ago
  • $2,702 per week

     ...Registered Nurse (RN) | Case Manager Location: Eureka, CA Agency: Infojini Healthcare Pay: $2,702 per week Shift...  ...seamless, and career-defining. Requirements Required for Onboarding Competency Exam Core Mandatory Exam Self Assessment (... 
    Daily paid
    Permanent employment
    Full time
    Contract work
    Temporary work
    Immediate start
    Flexible hours
    Shift work

    TravelNurseSource

    Eureka, CA
    2 days ago
  • $2,486 per week

     ...Registered Nurse (RN) | Case Manager Location: Eureka, CA Agency: Coast Medical Service Pay: $2,486 per week Shift...  ...fastest growing companies in LA. Requirements Required for Onboarding Case Manager Skills Checklist RN/LPN Case Manager 2993... 
    Daily paid
    Full time
    Contract work
    Shift work

    TravelNurseSource

    Eureka, CA
    1 day ago
  • $2,143 per week

     ...Registered Nurse (RN) | Case Manager Location: Eureka, CA Agency: GetMed Staffing Pay: $2,143 per week Shift Information...  ...Values Driven Resilient Optimistic Requirements Required for Onboarding ~ Job Description RN 29929813EXPPLAT... 
    Full time
    Contract work
    Shift work

    TravelNurseSource

    Eureka, CA
    2 days ago
  • $2,546 per week

     ...Registered Nurse (RN) | Case Manager Location: Eureka, CA Agency: Care Career Pay: $2,546 per week Shift Information...  ..., and promote cost-effectiveness. Requirements Required for Onboarding Case Manager - Skills RN/LPN Case Manager... 
    Full time
    Contract work
    Shift work

    Care Career

    Eureka, CA
    3 days ago
  • $2,486 per week

     ...Registered Nurse (RN) | Case Manager Location: Eureka, CA Agency: Coast Medical Service Pay: $2,486 per week Shift...  ...look forward to speaking with you! Requirements Required for Onboarding Case Manager Skills Checklist RN/LPN Case Manager... 
    Full time
    Contract work
    Shift work

    Coast Medical Service

    Eureka, CA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Associate Customer Onboarding Manager. Be the first to apply!