Portfolio Account Manager

Position Summary This position will be responsible for servicing Westlake Flooring Dealerships. They will be responsible for ensuring that the dealers receive excellent customer service and help with their questions or concerns. This individual will interact with dealers and other departments within the company to provide information in response to inquiries about accounts or services. This individual should have the ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or irate dealers. He/she needs to be able to work independently within specified time constraints. Essential Duties and Responsibilities Handle a high volume of inbound/outbound calls. Provide dealers with accurate account information in a fast-paced environment. Act as the point of contact for the dealer to answer questions. Identify, research, and resolve dealer issues through the database. Take payments, make suitable arrangements and offer options. Promptly recognize, document, and alert immediate supervisor of any out-of-the-ordinary dealer situations. Perform welcome calls for new dealers. Request titles to be released to the dealer on behalf of the dealer. Follow up on title requests on behalf of the dealer. Train dealers to use Westlake systems. Be familiar with the FDCPA laws and requirements. Handle collections. Other duties as assigned. Essential Knowledge, Skills & Licenses Good communication, listening and problem-solving skills. Basic to intermediate computer knowledge. Type a minimum of 25 WPM; spelling and writing skills are necessary. Ability to work under time constraints and daily deadlines. Good interpersonal skills and teamwork awareness. Education and/or Experience 4‑Year college degree or higher. Customer service and call‑center experience is a plus. Machines, Office Equipment & Software Dialer or other phone systems. Servicing systems. Microsoft Word, Excel and Outlook. QWERTY keyboard skills and 10‑key calculator. Pay Rate $17.87 per hour plus a potential bonus of up to $1,200 monthly depending on performance. The exact starting compensation will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable. *Bonus is not guaranteed and is subject to change. Full‑Time Benefits Medical, Dental, and Vision benefits. Life Insurance and Long‑term disability plans. Flexible Spending Account. 401(k) matching. Employee Stock Ownership Program in an $18.2 billion company, with company matching. Wellness Programs. Metro Tap Card and Metro‑link reimbursement (for Los Angeles, CA employees only). Career Path Opportunities. Discounts on parks, museums, movie tickets, and attractions. Annual flu shot. Paid vacation days. Paid sick days. Paid holidays. Gym availability in Los Angeles, CA & Dallas, TX offices. Rental car discounts, Dell member purchase program, UKG Wallet. #J-18808-Ljbffr Hankey Group