Dispatch Customer Service Representative

Dispatch Customer Service Representative

As a detail-driven Dispatch Window Customer Service Representative, you'll be the calm, professional point of contact that keeps daily warehouse and transportation operations moving. In this role, you'll support dispatch window service while also handling high-volume email and system transactionshelping drivers, warehouse teams, carriers, and customers stay aligned from pickup to delivery.

Location: Belleville, MI

Pay Range: $20.00/hour

Shift: Monday-Friday | 8:00 AM - 4:30 PM

What's the Job?

• Serve as the primary dispatch window contact for drivers arriving for pickups and deliveries, ensuring a smooth check-in and check-out experience.
• Verify load information, shipment paperwork, appointment times, and driver credentials to ensure accuracy and compliance.
• Communicate dock assignments, loading instructions, and shipment updates to drivers in a clear, timely manner.
• Monitor shared email inboxes and respond promptly to customer, carrier, and internal team requests while tracking and tracing shipments.
• Review and process customer orders, manage shipping/receiving documentation, handle RMAs and shipment discrepancies, and maintain accurate records through data entry and system updates.

What's Needed?

• Previous customer service, dispatch, transportation, logistics, warehouse administration, or related experience preferred.
• Experience interacting directly with drivers, carriers, or transportation providers is highly desired.
• Strong computer skills, including the ability to navigate multiple systems efficiently (dual monitors preferred).
• Proficiency with Microsoft Outlook, Word, and Excel.
• High accuracy in data entry and documentation review, with strong organization, time management, and communication skills.

What's in it for me?

• Work in a fast-paced logistics environment where your communication and accuracy directly impact service quality.
• Build strong relationships across drivers, warehouse operations, carriers, and customers as a key liaison.
• Take pride in keeping shipment documentation, records, and updates consistently correct and timely.
• Use your multitasking skills to manage emails, system transactions, and in-person dispatch window support.
• Join a role focused on professionalism, urgency, and problem-solving to resolve issues quickly.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)